When Counties Modernize, Communities Win: Two Success Stories

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Key Takeaways

From Our Partners

This post is sponsored NACo corporate partner, Tyler Technologies 

County agencies are rising to the challenge of increased service demands and static resources by modernizing with technology purpose-built for government. As they do, many are working with an experienced GovTech partner to gain not just software, but expert insights that help them make smarter long-term decisions In celebration of National County Government Month, we’re highlighting two counties working with Tyler to modernize legacy systems, streamline workflows, and deliver faster, more accessible services to their communities.

Modernizing Public Records for Faster, Smarter Service 

Faced with outdated software, long turnaround times, and heavy manual workloads, the Macomb County Clerk/Register of Deeds Office turned to digital solutions to modernize their operations.

By moving to a more unified and accessible records environment, they improved how documents are processed, searched, and managed. As a result, land records turnaround dropped from several days to just 24 hours, significantly reducing in‑office wait times for the public. Secure, cloud‑based access now allows residents to retrieve records anytime. Flexible workflows enable staff to cross‑train and support one another, ensuring phones are answered, and services continue uninterrupted.

With higher record volumes, more efficient workflows, and stronger protections in place, Macomb County is doing more with less. Their success demonstrates how modern, county‑focused technology can elevate both the resident and staff experience.

Unifying Public Safety Through Cloud-Based Innovation

Stark County Sheriff’s Office was limited by disconnected, server-based systems and migrated four local agencies to cloud‑hosted solutions to create a unified, multi‑agency environment.

With centralized dispatch and records management, agencies eliminated manual data transfers and gained immediate access to shared address, suspect, and incident histories. Response times improved and coordination during multi-jurisdictional incidents increased. Automated data population from CAD into mobile data terminals and report‑writing tools reduced administrative workload. Real-time collaborative reporting allowed officers to complete reports faster and more accurately, even with multiple contributors at once. By offloading server maintenance to the cloud, IT staff reclaimed time for higher-value initiatives. The cloud migration also enhanced system reliability.

Together, these improvements helped Stark County maximize resources, streamline workflows, and make faster, more informed decisions, delivering more efficient public safety services to the communities they serve.

Looking Forward to More County Government Success

As we celebrate National County Government Month, these success stories remind us that pairing purpose‑built technology with an expert partner drives real efficiency across county operations. Tyler is proud to partner with NACo and support counties as they eliminate silos, empower employees, and improve responsiveness.

Happy National County Government Month and thank you to the county professionals whose dedication and innovation keep local government moving forward every day.  Learn more about Tyler’s partnership with NACo and our commitment to supporting county innovation.

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