Image of Service-Now_logo.png


ServiceNow makes work, work better for people. Our cloud-based platform and products streamline and simplify how work gets done in government. Spend more time innovating. Optimize IT investments and deliver visibility across infrastructure and services. Unlock productivity throughout the organization to deliver effortless, connected, and proactive services to agencies and citizens.

About ServiceNow

We believe in the power of technology to reduce the complexity in our jobs. At ServiceNow, we make work, work better for people with modern digital workflows.

How pandemic grant management challenged one Ohio county | StateScoop 

Redefine Citizen Services eBook - To enable modern citizen services, ServiceNow delivers a cloud-based customer service management platform. In this report, we’ll explore how state and local IT leaders are connecting departments, workflows, and systems to proactively resolve issues, create personalized experiences, and enable on-demand information and services – redefining citizen services.

More from ServiceNow

Webinar: The Trends That Will Reshape Transportation in the 2020s (On-Demand)

The 2020s will dramatically reshape every aspect of transit and transportation. To get a sense of the coming shifts in transportation and technology, join us for this virtual conversation on the macro-trends that will impact the rider behavior and transportation systems that support transportation networks over the decade ahead.

Webinar: 2021 HR Service Delivery - What You Missed (On-Demand)

Providing your employees with a seamless experience is more important now than ever before. Improve productivity, engagement, and retention by delivering the right streamlined experience to employees everywhere. Join this webinar to see highlights from the 2021 ServiceNow HR Service Delivery releases, sneak preview of the 2022 HR Service Delivery roadmap, and live demo of specific enhancements.

Podcast Series: The Digital Citizen Podcast

The Digital Citizen podcast is a 3-episode series where we’ll call on industry experts from ServiceNow to discuss what the next several years will look like for state and local government agencies and how they can adopt digital platforms that smoothly and effectively serve everyone across the government ecosystem - from constituents to staff to those who aren’t even online.

Webinar Series: Transformation Tuesdays

Transformation Tuesdays are monthly session with your ServiceNow ITx (Transformation) team. The mission of this series is to enable a collaborative learning environment while demonstrating how ServiceNow can support your Digital Transformation Journey.

Stories from our partners

NACo partners with the private sector on solutions.

Together, we are highlighting innovative solutions for counties, as we work with our federal, state, local and private sector partners to build healthy, safe and vibrant communities.

View all stories


Feeding kids during the summer requires county officials

The introduction of the Summer Electronic Benefit Transfer program marks a pivotal shift in addressing childhood hunger, especially during the summer when school meals are unavailable. This nationwide initiative, offering substantial grocery benefits, promises transformative support for over 29 million children, with a significant impact on communities facing systemic inequalities.


Why customer-centric strategy is vital for digital service adoption

The importance of a customer-centric strategy in digital service adoption for county governments is emphasized, highlighting the need for thoughtful design, clear communication, and multi-channel engagement to meet user expectations and improve customer experience.


Fighting opioid addiction – one life at a time

The opioid crisis, a major national issue, saw a 55% increase in drug overdose deaths from 2019 to 2022, with 75% involving opioids. Effective strategies to combat this include integrated care, policy enhancement, and technology, focusing on whole-person care and intervention opportunities to save lives.

Building facade

Planning for the post-American Rescue Plan Act future

Guidehouse outlines strategies for state and local governments to sustain programs after the end of American Rescue Plan Act (ARPA) State and Local Fiscal Recovery Funds (SLFRF) funding. It emphasizes the need for reassessing constituent needs, measuring program impact, and considering fiscal implications to ensure long-term viability and effective resource allocation for programs initially funded by SLFRF.

Group with hands in

How voluntary benefits can help improve your employee benefit package

Voluntary benefits, tailored to diverse employee needs and often at reduced costs, are proving essential in enhancing employer benefit packages, attracting, and retaining talent, and addressing specific wellbeing issues across different age and income groups.


A countywide opioid misuse prevention campaign is easier to implement than you think

The Deterra Household Mailing Campaign delivers educational tools and deactivation pouches directly to homes. To save lives by tackling the opioid crisis.

Fire danger sign

From prevention to resilience: Strategies in wildfire mitigation

Explore a multifaceted approach to wildfire mitigation with Tidal Basin. From creating defensible spaces to early detection systems, discover strategies fostering resilient communities, protecting lives & property. Urgent action is crucial amidst rising wildfire risks. Learn more at 

San Francisco smog

A breathing crisis: Rising concerns over U.S. air quality

Facing a stark rise in hazardous air quality, the U.S. grapples with the health implications of escalating pollutants. The alarming data from the American Lung Association urges a renewed focus on air quality management. Federal and local initiatives are in play, yet a unified approach is crucial to mitigate risks and safeguard public health. 


Cybersecurity insurance can be affordable

Cybersecurity insurance rates rose significantly in 2022, with some policyholders experiencing up to 100% rate increases due to the evolving threat landscape and their own cybersecurity measures. CAI emphasizes the importance of understanding and improving an organization's cybersecurity maturity using the NIST 2.0 framework, which can not only strengthen protection against cyber threats but also potentially lower insurance premiums.

Image of GettyImages-1402667894.jpg

Equitable climate resilience (ECR) for local governments: Using data to drive decision making

Discover vital strategies for embedding social equity in your climate resilience plans.

Image of GettyImages-1369278807.jpg

Everything you need to know about artificial intelligence and GIS

Explore the transformative power of AI & GIS in county government operations.

Image of GettyImages-1081574962.jpg

How counties are taking control of constituent communication

Discover the best strategies for effective constituent communication.

Image of Deterra_NACo_BlogPost_PillBottle.png

How counties can extend the reach of drug disposal programs with at-home drug deactivation and disposal

Now is a critical time for counties to engage their communities in the prevention of drug misuse.