ServiceNow

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ServiceNow

ServiceNow makes work, work better for people. Our cloud-based platform and products streamline and simplify how work gets done in government. Spend more time innovating. Optimize IT investments and deliver visibility across infrastructure and services. Unlock productivity throughout the organization to deliver effortless, connected, and proactive services to agencies and citizens.

About ServiceNow

We believe in the power of technology to reduce the complexity in our jobs. At ServiceNow, we make work, work better for people with modern digital workflows.

How pandemic grant management challenged one Ohio county | StateScoop 

Redefine Citizen Services eBook - To enable modern citizen services, ServiceNow delivers a cloud-based customer service management platform. In this report, we’ll explore how state and local IT leaders are connecting departments, workflows, and systems to proactively resolve issues, create personalized experiences, and enable on-demand information and services – redefining citizen services.

More from ServiceNow

Webinar: The Trends That Will Reshape Transportation in the 2020s (On-Demand)

The 2020s will dramatically reshape every aspect of transit and transportation. To get a sense of the coming shifts in transportation and technology, join us for this virtual conversation on the macro-trends that will impact the rider behavior and transportation systems that support transportation networks over the decade ahead.

Webinar: 2021 HR Service Delivery - What You Missed (On-Demand)

Providing your employees with a seamless experience is more important now than ever before. Improve productivity, engagement, and retention by delivering the right streamlined experience to employees everywhere. Join this webinar to see highlights from the 2021 ServiceNow HR Service Delivery releases, sneak preview of the 2022 HR Service Delivery roadmap, and live demo of specific enhancements.

Podcast Series: The Digital Citizen Podcast

The Digital Citizen podcast is a 3-episode series where we’ll call on industry experts from ServiceNow to discuss what the next several years will look like for state and local government agencies and how they can adopt digital platforms that smoothly and effectively serve everyone across the government ecosystem - from constituents to staff to those who aren’t even online.

Webinar Series: Transformation Tuesdays

Transformation Tuesdays are monthly session with your ServiceNow ITx (Transformation) team. The mission of this series is to enable a collaborative learning environment while demonstrating how ServiceNow can support your Digital Transformation Journey.

Stories from our partners

NACo partners with the private sector on solutions.

Together, we are highlighting innovative solutions for counties, as we work with our federal, state, local and private sector partners to build healthy, safe and vibrant communities.

View all stories

Prevent
News

Empowering Communities: How County Leaders are Tackling the Opioid Crisis Head-On

Forward-thinking county leaders are implementing year-round strategies to prevent overdoses, educate communities about the importance of proper drug disposal and connect residents with local resources for support.

Tech
News

County collaboration is key to overcoming the cybersecurity talent shortage

In the United States, citizens depend on county governments to deliver many of the nation’s most critical services. These organizations play a crucial role in ensuring overall community well-being by managing essential services such as law enforcement, public health, infrastructure maintenance, and emergency response.

AGA
News

DTE Energy bringing natural gas, opportunity to Tri-County Region in Northern Michigan

Residents of Benzie, Manistee and Wexford counties in Michigan can breathe a sigh of relief this winter as natural gas becomes available in the region for the first time leading to significant savings, increased comfort and improved reliability.

Windmill
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Building Resilience Against Climate Change – Insights from Tidal Basin

Carlos J. Castillo, President of Federal Services at Tidal Basin, emphasized the critical role of emergency management in local climate resilience at the 2024 NACo Legislative Conference and Annual Conference.

Telecommunications
News

Investing Over $100 Billion in American Infrastructure

AT&T has invested over $140 billion in the past five years to enhance American connectivity, focusing on expanding its role as the nation's largest fiber internet provider and improving its reliable 5G network, which now serves nearly 290 million people.

Computer servers
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Building Networks for the Next Century, Not the Last One

AT&T emphasizes its nearly 150-year history of innovation and connectivity as it transitions from traditional copper landlines to modern fiber and wireless technologies, highlighting the importance of adapting to current consumer demands and technological advancements.

Home construction
News

Travis County Develops 2,000 Units of Housing to Address Homelessness

This post is sponsored by our partners at Guidehouse. Through Guidehouse's comprehensive support, Travis County is on track to successfully create over 2,000 units of affordable, supportive housing by 2027.

Picnic
News

Feeding kids during the summer requires county officials

The introduction of the Summer Electronic Benefit Transfer program marks a pivotal shift in addressing childhood hunger, especially during the summer when school meals are unavailable. This nationwide initiative, offering substantial grocery benefits, promises transformative support for over 29 million children, with a significant impact on communities facing systemic inequalities.

Programmers
News

Why customer-centric strategy is vital for digital service adoption

The importance of a customer-centric strategy in digital service adoption for county governments is emphasized, highlighting the need for thoughtful design, clear communication, and multi-channel engagement to meet user expectations and improve customer experience.

EMS
News

Fighting opioid addiction – one life at a time

The opioid crisis, a major national issue, saw a 55% increase in drug overdose deaths from 2019 to 2022, with 75% involving opioids. Effective strategies to combat this include integrated care, policy enhancement, and technology, focusing on whole-person care and intervention opportunities to save lives.

Building facade
News

Planning for the post-American Rescue Plan Act future

Guidehouse outlines strategies for state and local governments to sustain programs after the end of American Rescue Plan Act (ARPA) State and Local Fiscal Recovery Funds (SLFRF) funding. It emphasizes the need for reassessing constituent needs, measuring program impact, and considering fiscal implications to ensure long-term viability and effective resource allocation for programs initially funded by SLFRF.

Group with hands in
News

How voluntary benefits can help improve your employee benefit package

Voluntary benefits, tailored to diverse employee needs and often at reduced costs, are proving essential in enhancing employer benefit packages, attracting, and retaining talent, and addressing specific wellbeing issues across different age and income groups.

Deterra
News

A countywide opioid misuse prevention campaign is easier to implement than you think

The Deterra Household Mailing Campaign delivers educational tools and deactivation pouches directly to homes. To save lives by tackling the opioid crisis.

Fire danger sign
News

From prevention to resilience: Strategies in wildfire mitigation

Explore a multifaceted approach to wildfire mitigation with Tidal Basin. From creating defensible spaces to early detection systems, discover strategies fostering resilient communities, protecting lives & property. Urgent action is crucial amidst rising wildfire risks. Learn more at TidalBasinGroup.com.