Connecting Services for Improved Outcomes: Riverside County’s Integrated Services Delivery Initiative

As artificial intelligence transforms how local governments deliver essential services, county leaders face a critical challenge: how can they embrace AI innovation while protecting sensitive data, managing cybersecurity risks, and maintaining public trust?

Learn how the Los Angeles County Public Defender’s Office tackles surging digital evidence and case workloads using Box to achieve functional parity, automate document lifecycles, and securely query unstructured discovery.

Hosted by NACo President George Dunlap as part of his presidential spotlight, in partnership with NACo’s Board of Directors and Large Urban County Caucus, the event will focus on practical strategies and collaborative approaches that counties can advance at the local level—from proven prevention and early intervention models to cross-sector partnerships that align resources and expand opportunity.

County human services directors are racing to lower SNAP Payment Error Rates, implementing significant eligibility changes and preparing for reduced federal support while building entirely new systems and processes to implement Medicaid work requirements.

Counties across the country are grappling with how to address mass public backlash against local governments’ use of Flock cameras and other automated license plate readers.

Boulder County, Colo.'s brief to the Supreme Court contends that ExxonMobil and Suncor Energy “intentionally misled the public” about the impacts of climate change and should pay for damage they say is caused by fossil fuels’ contribution to it.