Connecting Services for Improved Outcomes: Riverside County’s Integrated Services Delivery Initiative
Available On-Demand
This webinar is available on-demand. If you have issue accessing the recording, please email nacomeetings@naco.org.
Riverside County has pioneered a new approach that leverages artificial intelligence to connect residents with needed resources - from medical care and housing assistance to food insecurity and job support. Join us as we explore the county's Integrated Services Delivery initiative with Chief Technology Officer, Darryl Polk. The presentation will provide an overview of the county's current initiative to orchestrate efforts and resources around a constituent-first approach, focusing on delivering the best possible outcomes for our most vulnerable populations.
Watch Recording
Speakers
Darryl Polk
Rita Reynolds
Upcoming Events
Modern Networks, Smarter Budgets: A County Leader's Perspective
Join us for a fireside chat with Orleans County, NY, as they share how their team successfully transitioned from a traditional capital expense (CapEx) model to an operational expense (OpEx) model for network services.
When faced with rising maintenance costs and an expiring carrier contract, the county seized the opportunity to modernize its network and lock in predictable monthly costs. By bundling connectivity services with unified communications, they achieved immediate savings of over $124,000, eliminated recurring charges such as long-distance fees and third-party integration costs, and gained access to operational upgrades like call analytics and auto-attendants.
This shift not only strengthened financial planning through fixed monthly expenses but also freed up IT staff to focus on strategic initiatives.
Key takeaway: Rethinking your budget model can be just as impactful as upgrading your technology — delivering fiscal stability and enhanced services for your community.
Featured Resource
County Tech Xchange
The NACo County Tech Xchange is an online portal designed to connect county CIOs, IT Directors, CISOs, and other county IT leadership. This portal provides valuable resources in a central location that counties can use to improve their overall technology infrastructure.
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