New-Hire Onboarding Program

About the Program

Category: Personnel Management, Employment and Training (Best in Category)

Year: 2014

Over the last year, the Workforce Development Division of Maricopa County’s Human Services Department has undergone a significant restructuring of its service delivery model. In keeping with the Governor’s Integrated Workforce Plan, efforts have focused on the cross-training of staff members and formation of specialized teams to facilitate client flow and enhance customer experience. One such team, Quality Assurance, has managed projects relating to the improvement of internal operations and processes of the Maricopa Workforce Connections one-stop centers. Among these projects is the New-Hire Onboarding Program. The purpose of this project was to create a standardized process in which newly-hired employees not only become acquainted with their new positions, but witness the mission, vision, and core values of Maricopa County’s Human Services Department and Workforce Development Division in practice. The New-Hire Onboarding Program provides a structure for the new employee to complete essential tasks such as trainings and orientations, while allowing for flexibility in the areas of job-shadowing and self-directed study. Additionally, it emphasizes a holistic approach by dividing the scheduled tasks among the organization’s specialized teams and partner agencies. Since its implementation in January 2014, the New-Hire Onboarding Program has received praise from management and staff as an effective and efficient way to welcome new employees.