Medical Walk-In Process Flow

About the Program

Category: Personnel Management, Employment and Training (Best in Category)

Year: 2011

The Medical Walk-In process Flow Initiative was piloted in 2007 with full implementation in July 2009. With the ever increasing patient population seeking urgent and non-urgent medical care at Olive View-UCLA Medical Center and the overwhelming impact it had on emergency department services, the need to improve and streamline ValleyCare Olive View-UCLA Medical Center Medical Walk-In (MWI) processes and operations became critical. Quality and Performance Improvement projects and exercises were implemented throughout the continuum of patient care processes, documentation tools, and physician productivity expectation in this clinical area, overall patient-seen productivity rates increased. The rates of patients who came to MWI seeking care but decided to leave before being seen (LBS) by a qualified medical practitioner was positively impacted with the interventions implemented. By redesigning nursing and ancillary services staffing models, MWI saved hundreds of thousands of dollars by decreasing manpower expenditures.