NACo Tech Brief: Digital Accessibility & ADA Compliance Guide

Executive Summary

This guide provides county leaders and staff with essential information to comply with the Americans with Disabilities Act (ADA) Title II digital accessibility requirements. It prioritizes guidance for elected officials, followed by detailed strategies, compliance checklists and best practices for all audiences, including IT teams and vendors. The goal is to ensure equitable access, reduce legal risk, and promote modern, inclusive digital governance.

Guidance and Scope

NACo remains committed to helping counties provide accessible services for all residents while acknowledging the need to balance compliance with practical resource limitations. This guide does not serve as a legal document or legal counsel. Counties are encouraged to consult their legal teams to interpret and apply ADA Title II requirements.

ADA Title II Overview

County governments play a critical role in ensuring equal access to public services, programs and information. ADA Title II requires all state and local government entities — including counties — to make their services, communications and digital platforms accessible to individuals with disabilities. As counties expand online services and modernize technology, digital accessibility has become a core compliance and governance responsibility

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