Seamless Implementation, Frictionless Experiences: Best Practices for Transitioning to a Countywide Payment Solution
This event will take place on Zoom. Please email nacomeetings@naco.org with any questions regarding registration or login issues.
Government payment ecosystems are complex, often spanning multiple departments, legacy technology, and evolving compliance and reporting regulations. While transitioning to a new system can present challenges, clear objectives and success metrics, as well as a well-structured testing and implementation plan ultimately leads to better outcomes for residents and staff.
Join Andrew Ellingwood, Chief Deputy Assessor-Clerk-Recorder for Riverside County; Mike Brown, Principal Deputy Assessor Clerk-Recorder for Riverside County; and Morgan Jines, Vice President of Payments at Tyler Technologies, as they share insights from implementing an enterprise payment solution.
Key insights will include:
- The unique challenges of managing disparate government payment systems and key factors that led to the decision to consolidate to one payment provider.
- The importance of creating a thorough implementation plan, integration, and testing approach to ensure a smooth transition.
- The value of involving key stakeholders throughout the selection, implementation, and launch process
Who Should Attend:
County leaders including finance, IT, and others involved in revenue collection who are exploring a unified payment strategy or looking to optimize existing infrastructure.
Speakers
Andrew Ellingwood
Mike Brown
Morgan Jines
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