Seamless Implementation, Frictionless Experiences: Best Practices for Transitioning to a Countywide Payment Solution
Available On-Demand
This webinar is available on-demand. If you have issue accessing the recording, please email nacomeetings@naco.org.
Government payment ecosystems are complex, often spanning multiple departments, legacy technology, and evolving compliance and reporting regulations. While transitioning to a new system can present challenges, clear objectives and success metrics, as well as a well-structured testing and implementation plan ultimately leads to better outcomes for residents and staff.
Join Mike Brown, Principal Deputy Assessor Clerk-Recorder for Riverside County and Morgan Jines, Vice President of Payments at Tyler Technologies, as they share insights from implementing an enterprise payment solution.
Key insights will include:
- The unique challenges of managing disparate government payment systems and key factors that led to the decision to consolidate to one payment provider.
- The importance of creating a thorough implementation plan, integration, and testing approach to ensure a smooth transition.
- The value of involving key stakeholders throughout the selection, implementation, and launch process
Who Should Attend:
County leaders including finance, IT, and others involved in revenue collection who are exploring a unified payment strategy or looking to optimize existing infrastructure.
Watch Recording
Speakers
Mike Brown
Morgan Jines
Featured Resource
County Tech Xchange
The NACo County Tech Xchange is an online portal designed to connect county CIOs, IT Directors, CISOs, and other county IT leadership. This portal provides valuable resources in a central location that counties can use to improve their overall technology infrastructure.
Upcoming Events
The Current State of Student Debt and Forgiveness
This webinar is designed for county HR and leadership teams seeking practical ways to support employees struggling with student debt.
Over 9 million public service workers, including full-time county employees, are eligible for Public Service Loan Forgiveness. Yet fewer than 3 percent have successfully received relief.
The issue is not eligibility. It is awareness, complexity, and follow-through.
Please join us as we speak with student debt forgiveness expert Tony Raffa, who will clarify today’s student debt landscape, including:
- What recent policy and executive actions mean for public sector employees
- How Department of Education changes affect forgiveness eligibility, timelines, and compliance
- Which student debt relief programs do employees actually qualify for today
- The current status of the SAVE program
- Common application errors that delay or derail forgiveness
- Rising delinquency and repayment restart risks
- What HR teams need to know about collections, wage garnishment notices, and employer responsibilities
Attendees will also see how a new student debt navigation tool helps employees estimate their potential forgiveness, avoid costly mistakes, and reduce annual payments by an average of $2,244.
For HR teams, this means a scalable way to offer meaningful financial support without adding administrative burden.
Related News
U.S. House Appropriators release minibus funding package
The funding package includes key county priorities, including funding for community and economic development, election administration and security, taxpayer services and intergovernmental partnerships.
