Seamless Implementation, Frictionless Experiences: Best Practices for Transitioning to a Countywide Payment Solution

Government payment ecosystems are complex, often spanning multiple departments, legacy technology, and evolving compliance and reporting regulations. While transitioning to a new system can present challenges, clear objectives and success metrics, as well as a well-structured testing and implementation plan ultimately leads to better outcomes for residents and staff. 

Join Mike Brown, Principal Deputy Assessor Clerk-Recorder for Riverside County and Morgan Jines, Vice President of Payments at Tyler Technologies, as they share insights from implementing an enterprise payment solution.

Key insights will include:

• The unique challenges of managing disparate government payment systems and key factors that led to the decision to consolidate to one payment provider.
• The importance of creating a thorough implementation plan, integration, and testing approach to ensure a smooth transition.
• The value of involving key stakeholders throughout the selection, implementation, and launch process

Who Should Attend: 
County leaders including finance, IT, and others involved in revenue collection who are exploring a unified payment strategy or looking to optimize existing infrastructure.