Seamless Implementation, Frictionless Experiences: Best Practices for Transitioning to a Countywide Payment Solution
Available On-Demand
This webinar is available on-demand. If you have issue accessing the recording, please email nacomeetings@naco.org.
Government payment ecosystems are complex, often spanning multiple departments, legacy technology, and evolving compliance and reporting regulations. While transitioning to a new system can present challenges, clear objectives and success metrics, as well as a well-structured testing and implementation plan ultimately leads to better outcomes for residents and staff.
Join Mike Brown, Principal Deputy Assessor Clerk-Recorder for Riverside County and Morgan Jines, Vice President of Payments at Tyler Technologies, as they share insights from implementing an enterprise payment solution.
Key insights will include:
- The unique challenges of managing disparate government payment systems and key factors that led to the decision to consolidate to one payment provider.
- The importance of creating a thorough implementation plan, integration, and testing approach to ensure a smooth transition.
- The value of involving key stakeholders throughout the selection, implementation, and launch process
Who Should Attend:
County leaders including finance, IT, and others involved in revenue collection who are exploring a unified payment strategy or looking to optimize existing infrastructure.
Watch Recording
Speakers
Mike Brown
Morgan Jines
Featured Resource
County Tech Xchange
The NACo County Tech Xchange is an online portal designed to connect county CIOs, IT Directors, CISOs, and other county IT leadership. This portal provides valuable resources in a central location that counties can use to improve their overall technology infrastructure.
Upcoming Events
County Data Governance Decoded: Aligning Strategy with Government Needs
As counties prepare for the transformative impacts of artificial intelligence, and evolving compliance demands, robust data governance strategies have become essential. This webinar will explore actionable techniques to modernize data frameworks to align with county priorities, improve asset inventories, refine retention policies, and foster data-aware cultures.
Featuring lessons learned from a panel of county leaders who participated in a data governance workgroup, attendees will gain insights into what works, what doesn’t, and how to align strategy for resilience and compliance. Topics will include aligning data and information governance, leveraging AI tools to enhance data quality, conducting governance audits, and implementing lifecycle management practices to reduce risks and improve efficiency.
AI Meets Information Governance in the Public Sector
Wednesday, April 8, 2026 | 1:00 p.m. - 2:00 p.m. ET
Public sector AI adoption is caught in a "regulatory paradox": a strong push for rapid innovation occurring alongside a lack of clear roadmaps and regulations for information safety. Data privacy regulations remain in full force.
For government information owners, the burden of responsibility for information governance has landed squarely on your shoulders. To innovate and modernize while keeping your information safe, you need a responsible information governance model that ensures only high-quality, compliant data is available for AI tools.
During this session, we’ll explore the four immediate steps you can take to ensure your agency’s AI adoption is secure, compliant, and trustworthy.
Enforcing information minimization
Implementing “need-to-keep” retention policies for AI tools
Demanding privacy-preserving information architectures
The importance of keeping a human in the loop
This webinar is brought to you by NACo EDGE, establishing people, purchasing, and performance cost-saving solutions that can be applied to counties nationwide. EDGE is owned by NACo, advised by county leaders and 100% focused on solutions for U.S. Counties. Learn more about NACo EDGE here.
For more information, visit the event page!
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