Driving GenAI in County Government: A Collaborative, Outcomes-Focused Approach
Available On-Demand
This webinar is available on-demand. If you have issue accessing the recording, please email nacomeetings@naco.org.
Artificial intelligence—especially generative AI—is no longer a “future trend” for county governments. It’s here, and its impact depends on how it’s implemented. Successful projects don’t start and end with the IT department; they require strong collaboration across communications, customer service, and business units to ensure technology delivers real outcomes for residents.
Hear from Wyandotte County, Kan., where a community speaking 31 languages and handling 50,000 calls a year with just three staff members needed a smarter way to serve residents. Learn how the county partnered across departments to design and deploy conversational digital agents that address real service challenges—while safeguarding data, maintaining public trust, and ensuring equitable access.
You’ll walk away with:
- Practical strategies for building AI projects around resident-focused outcomes.
- Lessons learned from cross-department collaboration between IT, communications, and customer service.
- Insights on using AI safely in diverse, high-demand service environments.
This is a candid, real-world look at how counties can responsibly adopt AI to improve service delivery—without losing sight of the people behind the technology.
Watch Recording
Speakers
Crystal Sprague
Luke Norris
Featured Resource
County Tech Xchange
The NACo County Tech Xchange is an online portal designed to connect county CIOs, IT Directors, CISOs, and other county IT leadership. This portal provides valuable resources in a central location that counties can use to improve their overall technology infrastructure.
Upcoming Events
County Data Governance Decoded: Aligning Strategy with Government Needs
As counties prepare for the transformative impacts of artificial intelligence, and evolving compliance demands, robust data governance strategies have become essential. This webinar will explore actionable techniques to modernize data frameworks to align with county priorities, improve asset inventories, refine retention policies, and foster data-aware cultures.
Featuring lessons learned from a panel of county leaders who participated in a data governance workgroup, attendees will gain insights into what works, what doesn’t, and how to align strategy for resilience and compliance. Topics will include aligning data and information governance, leveraging AI tools to enhance data quality, conducting governance audits, and implementing lifecycle management practices to reduce risks and improve efficiency.
AI Meets Information Governance in the Public Sector
Wednesday, April 8, 2026 | 1:00 p.m. - 2:00 p.m. ET
Public sector AI adoption is caught in a "regulatory paradox": a strong push for rapid innovation occurring alongside a lack of clear roadmaps and regulations for information safety. Data privacy regulations remain in full force.
For government information owners, the burden of responsibility for information governance has landed squarely on your shoulders. To innovate and modernize while keeping your information safe, you need a responsible information governance model that ensures only high-quality, compliant data is available for AI tools.
During this session, we’ll explore the four immediate steps you can take to ensure your agency’s AI adoption is secure, compliant, and trustworthy.
Enforcing information minimization
Implementing “need-to-keep” retention policies for AI tools
Demanding privacy-preserving information architectures
The importance of keeping a human in the loop
This webinar is brought to you by NACo EDGE, establishing people, purchasing, and performance cost-saving solutions that can be applied to counties nationwide. EDGE is owned by NACo, advised by county leaders and 100% focused on solutions for U.S. Counties. Learn more about NACo EDGE here.
For more information, visit the event page!
Emerging Dynamics in the Pharmacy Marketplace: Direct-to-Consumer and Plan Sponsors’ Rx Benefits
Thursday, April 9, 2026 | 2:00 p.m. - 3:00 p.m. ET
This webinar will feature Josh Fredell, Senior Vice President, PBM, Payor and Life Science Solutions at CVS Health, who will provide an expert overview of the rapidly evolving world of pharmacy benefits. Key discussion points will include the impact of the Direct to Consumer marketplace and prominent entrants such as TrumpRx, Mark Cuban’s Cost Plus model, GoodRx, and others, with a particular focus on GLP‑1 therapies.
The session will explore current industry trends, how plan sponsors are responding, and strategic considerations for navigating this shifting landscape. Attendees will gain valuable insight into market forces shaping consumer access, payer decision‑making, and future implications for benefit design.
This webinar is brought to you by NACo EDGE, establishing people, purchasing, and performance cost-saving solutions that can be applied to counties nationwide. EDGE is owned by NACo, advised by county leaders and 100% focused on solutions for U.S. Counties. Learn more about NACo EDGE here.
For more information, visit the event page!
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