Driving GenAI in County Government: A Collaborative, Outcomes-Focused Approach

Artificial intelligence—especially generative AI—is no longer a “future trend” for county governments. It’s here, and its impact depends on how it’s implemented. Successful projects don’t start and end with the IT department; they require strong collaboration across communications, customer service, and business units to ensure technology delivers real outcomes for residents.

Hear from Wyandotte County, Kan., where a community speaking 31 languages and handling 50,000 calls a year with just three staff members needed a smarter way to serve residents. Learn how the county partnered across departments to design and deploy conversational digital agents that address real service challenges—while safeguarding data, maintaining public trust, and ensuring equitable access.

You’ll walk away with:

• Practical strategies for building AI projects around resident-focused outcomes.
• Lessons learned from cross-department collaboration between IT, communications, and customer service.
• Insights on using AI safely in diverse, high-demand service environments.

This is a candid, real-world look at how counties can responsibly adopt AI to improve service delivery—without losing sight of the people behind the technology.