Driving GenAI in County Government: A Collaborative, Outcomes-Focused Approach

This event will take place on Zoom. Please email nacomeetings@naco.org with any questions regarding registration or login issues.
Artificial intelligence—especially generative AI—is no longer a “future trend” for county governments. It’s here, and its impact depends on how it’s implemented. Successful projects don’t start and end with the IT department; they require strong collaboration across communications, customer service, and business units to ensure technology delivers real outcomes for residents.
Hear from Wyandotte County, Kan., where a community speaking 31 languages and handling 50,000 calls a year with just three staff members needed a smarter way to serve residents. Learn how the county partnered across departments to design and deploy conversational digital agents that address real service challenges—while safeguarding data, maintaining public trust, and ensuring equitable access.
You’ll walk away with:
- Practical strategies for building AI projects around resident-focused outcomes.
- Lessons learned from cross-department collaboration between IT, communications, and customer service.
- Insights on using AI safely in diverse, high-demand service environments.
This is a candid, real-world look at how counties can responsibly adopt AI to improve service delivery—without losing sight of the people behind the technology.
Speakers

Crystal Sprague

Luke Norris
Featured Resource
County Tech Xchange
The NACo County Tech Xchange is an online portal designed to connect county CIOs, IT Directors, CISOs, and other county IT leadership. This portal provides valuable resources in a central location that counties can use to improve their overall technology infrastructure.

Upcoming Events

Securing Coverage: How Counties Can Navigate Cyber Insurance Hurdles
Safeguarding counties from cyber attacks in today's complex digital environment is a formidable challenge, especially when faced with tight budgets, limited resources, and the competing demands of diverse stakeholders. Cyber insurance offers a crucial safety net, but many counties find themselves grappling with the affordability and management of such coverage.
Join us for an exciting discussion with experienced county leaders as we uncover the hurdles governments face in securing cyber insurance. We will explore the evolving cyber threat landscape and reveal how a comprehensive cyber insurance assessment can offer practical solutions to bolster defenses and streamline coverage acquisition.

Rise of the Machine: Risk and Governance in the Age of Algorithms
As artificial intelligence (AI) transforms every sector, local election officials face unique challenges and opportunities. This training is designed for those on the front lines of election administration. It provides a foundation for understanding AI’s potential impact on election infrastructure and related local government services, with a focus on risks, safeguards, and practical steps you can take to protect and strengthen your work.

Powering the Future: EV Charging Solutions for Public Agencies through NACo PPP
Wednesday, October 8, 2025 | 1:00 p.m. - 2:00 p.m. ET
Discover how to plug into the future efficiently and affordably. Join us for an informative webinar introducing NACo Public Promise Procurement's newest national contract for Electric Vehicle Charging Equipment and Services. Awarded to Lilypad EV by Lead Public Agency Broome County, New York, this contract offers streamlined access to cutting-edge EV infrastructure for counties and public agencies nationwide.
This webinar is brought to you by NACo EDGE, establishing people, purchasing, and performance cost-saving solutions that can be applied to counties nationwide. EDGE is owned by NACo, advised by county leaders and 100% focused on solutions for U.S. Counties. Learn more about NACo EDGE here.
For more information, visit the event page!
Related News

DOL announces AI workforce development program as part of White House AI Action Plan
The U.S. Department of Labor encouraged state and local governments to use WIOA funds to develop AI workforce development programs.

FCC opens comment period on modernizing the nation's alerting systems
On August 11, the FCC issued a request for public comment on the Emergency Alert System and Wireless Emergency Alerts, to determine if alternative regulatory approaches would better maximize the usefulness, effectiveness and resiliency of the public safety systems.

County repurposes airport’s lost and found items for animal shelter
Broward County, Fla. staff made use out of items left behind at the county airport.