Driving GenAI in County Government: A Collaborative, Outcomes-Focused Approach
This event will take place on Zoom. Please email nacomeetings@naco.org with any questions regarding registration or login issues.
Artificial intelligence—especially generative AI—is no longer a “future trend” for county governments. It’s here, and its impact depends on how it’s implemented. Successful projects don’t start and end with the IT department; they require strong collaboration across communications, customer service, and business units to ensure technology delivers real outcomes for residents.
Hear from Wyandotte County, Kan., where a community speaking 31 languages and handling 50,000 calls a year with just three staff members needed a smarter way to serve residents. Learn how the county partnered across departments to design and deploy conversational digital agents that address real service challenges—while safeguarding data, maintaining public trust, and ensuring equitable access.
You’ll walk away with:
- Practical strategies for building AI projects around resident-focused outcomes.
- Lessons learned from cross-department collaboration between IT, communications, and customer service.
- Insights on using AI safely in diverse, high-demand service environments.
This is a candid, real-world look at how counties can responsibly adopt AI to improve service delivery—without losing sight of the people behind the technology.
Speakers
Crystal Sprague
Luke Norris
Featured Resource
County Tech Xchange
The NACo County Tech Xchange is an online portal designed to connect county CIOs, IT Directors, CISOs, and other county IT leadership. This portal provides valuable resources in a central location that counties can use to improve their overall technology infrastructure.
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