Driving GenAI in County Government: A Collaborative, Outcomes-Focused Approach
Available On-Demand
This webinar is available on-demand. If you have issue accessing the recording, please email nacomeetings@naco.org.
Artificial intelligence—especially generative AI—is no longer a “future trend” for county governments. It’s here, and its impact depends on how it’s implemented. Successful projects don’t start and end with the IT department; they require strong collaboration across communications, customer service, and business units to ensure technology delivers real outcomes for residents.
Hear from Wyandotte County, Kan., where a community speaking 31 languages and handling 50,000 calls a year with just three staff members needed a smarter way to serve residents. Learn how the county partnered across departments to design and deploy conversational digital agents that address real service challenges—while safeguarding data, maintaining public trust, and ensuring equitable access.
You’ll walk away with:
- Practical strategies for building AI projects around resident-focused outcomes.
- Lessons learned from cross-department collaboration between IT, communications, and customer service.
- Insights on using AI safely in diverse, high-demand service environments.
This is a candid, real-world look at how counties can responsibly adopt AI to improve service delivery—without losing sight of the people behind the technology.
Watch Recording
Speakers
Crystal Sprague
Luke Norris
Featured Resource
County Tech Xchange
The NACo County Tech Xchange is an online portal designed to connect county CIOs, IT Directors, CISOs, and other county IT leadership. This portal provides valuable resources in a central location that counties can use to improve their overall technology infrastructure.
Upcoming Events
From Classroom to County: Leading with High-Performance Results
Tuesday, May 26, 2026 | 2:00 p.m. - 3:00 p.m. ET
How do county leaders move from theory to transformative action? This webinar features a panel of graduates from the NACo High Performance Leadership Academy who will share real-world examples of the program's 5 essential skills.
- Lead: Fostered cultures of accountability within their local governments
- Organize: Managed complex organizational change
- Collaborate: How they’ve broken down departmental silos
- Deliver: Drive better community outcomes
- Communicate: How to effectively speak the language of the organization across diverse stakeholder groups
Attendees will gain actionable insights on how to apply these high-performance strategies to their own organizations. Whether you are an emerging leader or a seasoned executive, join us to discover how to bridge the gap between leadership potential and measurable impact.
This webinar is brought to you by NACo EDGE, establishing people, purchasing, and performance cost-saving solutions that can be applied to counties nationwide. EDGE is owned by NACo, advised by county leaders and 100% focused on solutions for U.S. Counties. Learn more about NACo EDGE here.
For more information, visit the event page!
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45-minute webinar hosted by Frank Huerta of LilyPad EV on either of these available dates:
Tuesday, July 14, 2026
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Tuesday, November 10, 2026
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