Driving GenAI in County Government: A Collaborative, Outcomes-Focused Approach
This event will take place on Zoom. Please email nacomeetings@naco.org with any questions regarding registration or login issues.
Artificial intelligence—especially generative AI—is no longer a “future trend” for county governments. It’s here, and its impact depends on how it’s implemented. Successful projects don’t start and end with the IT department; they require strong collaboration across communications, customer service, and business units to ensure technology delivers real outcomes for residents.
Hear from Wyandotte County, Kan., where a community speaking 31 languages and handling 50,000 calls a year with just three staff members needed a smarter way to serve residents. Learn how the county partnered across departments to design and deploy conversational digital agents that address real service challenges—while safeguarding data, maintaining public trust, and ensuring equitable access.
You’ll walk away with:
- Practical strategies for building AI projects around resident-focused outcomes.
- Lessons learned from cross-department collaboration between IT, communications, and customer service.
- Insights on using AI safely in diverse, high-demand service environments.
This is a candid, real-world look at how counties can responsibly adopt AI to improve service delivery—without losing sight of the people behind the technology.
Speakers
Crystal Sprague
Luke Norris
Featured Resource
County Tech Xchange
The NACo County Tech Xchange is an online portal designed to connect county CIOs, IT Directors, CISOs, and other county IT leadership. This portal provides valuable resources in a central location that counties can use to improve their overall technology infrastructure.
Upcoming Events
Transforming County Services in the Era of AI: Real-World Uses for Elections and Beyond
Join county government leaders as they share practical, battle-tested ways they’ve transformed operations in the age of AI — from consolidating content and replacing legacy file systems to securing mission-critical election workflows.
Modernizing County Infrastructure: Empowering Smart, Secure, and Resilient Communities
Learn how future‑ready infrastructure can position your county to lead in smart government initiatives and prepare for emerging capabilities like AI, digital twins, and next‑generation applications.
Investing in Tomorrow: Jones County's Blueprint for Financial Innovation
Friday, December 5, 2025 | 1:00 p.m. - 2:00 p.m. ET
Counties today face increasing pressure to make every public dollar count. Success depends not only on smart financial strategy, but also on strong communication across departments, with the community, and with the board of commissioners. Join Jones County Manager, Kyle Smith, Finance Director, Blake Batchelor, and three+one's Mike Abbott for a 30-minute conversation on how proactive, data-driven liquidity management is helping them plan more confidently, respond faster, and build trust throughout their community.
Attendees will hear how Jones County, N.C.:
- Adopted a forward-looking approach to liquidity and cash-flow forecasting through adopting cashVest by three+one
- Strengthened collaboration across departments and with county leadership • Modernized policies and systems to support future planning
- Communicated strategy and results to commissioners and residents
- Used real-time financial insight to pursue grants, capital projects, and long-term priorities
This session will provide practical guidance that county leaders can apply immediately, whether they are reviewing their investment policy, preparing for capital needs, or working to strengthen transparency with their governing board and community.
Register today to learn how a modern, collaborative approach to liquidity strategy can create value for your organization and the people you serve.
For more information, visit the event page!
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