Self-Sufficiency Services through GWOW

About the Program

Category: County Administration and Management (Best in Category)

Year: 2020

The East and North Central Regions of the County of San Diego’s Health and Human Services Agency (HHSA) have three units of staff that are providing Self-Sufficiency Services through a Government WithOut Walls (GWOW) model. Line staff and their immediate first line supervisors determine initial and ongoing eligibility to public assistance benefits remotely, full time from their home. Public assistance programs include CalWORKs, CalFresh, and Medi-Cal – any programs that do not require a face-to-face interview. This results in cost-savings to both the County and individual employee, increased employee satisfaction, reduced carbon footprint/traffic congestion for the community, and ability to hire additional staff without the increasing facility costs. This is done while maintaining timely processing, productivity, and high-quality customer service.