Optimization of Pre-Check Process for Vote Centers Readiness

About the Program

Category: Information Technology (Best in Category)

Year: 2023

The Los Angeles County Registrar-Recorder/County Clerk (RR/CC) created a Pre-Check Program (Program) to optimize the pre-check process for vote center (VC) readiness. The Program aligns multiple departments and vendors to provide greater transparency, fruitful collaboration, and effective management of election equipment, staff, and resources. Numerous tools and procedures were developed to enhance this Program's capacity to validate equipment readiness, facilitate vendor alignment, and collect timely Key Performance Indicators (KPIs) from the Pre-Check Survey performed by the assigned Field Support Technician at each vote center. The Program includes a collaborative dashboard solution that delivers actionable data and a Locked-Out process that ensures access to VCs. In addition, the Monitoring Task Force (MTF), comprised of specialized agents, was established for this Program to monitor the Pre-Check Dashboard (populated with data collected from the Pre-Check Survey) and other dashboards. They also perform analysis, respond to concerns, and address any issues that could delay the opening of the VCs. The RR/CC built automation in Cherwell that provided expedited tracking and visibility of any issue that could negatively affect the VCs opening. This optimization was a tremendous success that provided visibility and KPIs and minimized delayed openings at more than 641 VCs.