Network Operations Center Achievements for 2022 Election Cycle

About the Program

Category: Information Technology (Best in Category)

Year: 2023

The Elections Network Operations Center (E-NOC) plans, deploys, monitors, and manages the election network infrastructure for the Los Angeles County Registrar-Recorder/County Clerk (RR/CC). The E-NOC provides a fully managed network focused on ensuring the smooth functioning of network communication between devices and applications that help RR/CC conduct secure, accessible, and transparent election services. E-NOC's key responsibilities include the following: 1. Plan and installation of the router that provides network services to the vote center 2. Provide kitting and staging services for router provisioning and configuration 3. Perform continuous improvements and maintenance of the network infrastructure to ensure high availability, security, and performance 4. Maintain configuration management of network infrastructure devices 5. Conduct network performance testing to ensure Vote Centers can support required demands on the network 6. Monitor network traffic to identify potential performance or bottleneck issues to help achieve optimum throughput, utilization, and performance of network communication links 7. Provide support for network-related activities that include troubleshooting network outages, dispatching network support staff, and coordinating the resolution of network failures with facility IT personnel and service providers 8. Provide incident management support through the monitoring of incident ticket queues, opening and resolving incident tickets 9. Provide root cause analysis reports for network infrastructure major incidents 10. Collect Vote Center network utilization data for in-depth trends analysis 11. Communicate, report, and liaison with other RR/CC support groups to proactively identify WAN health and device synchronization status 12. Providing reporting and analytics on the performance of the network infrastructure, such as uptime, response time, and availability 13. Recruiting, hiring, training, and managing staff to support network activities during elections