Income Maintenance Technician Training Academy

About the Program

Category: Human Services (Best in Category)

Year: 2011

The Income Maintenance technician Training Academy is a proactive approach to meeting the staffing needs to economic assistance eligibility workers and the El Paso County Department of Human Services (DHS) with qualified, trained and readily available individually. The training academy was created to reduce high turn-over and to maintain and develop staff in a manner that promotes effective customer service and client relations. The Training Academy is designed to deliver competency-based curricula to new eligibility workers, Cadets, hired as part time employees, complete eight to ten weeks of classroom lessons and computer training totaling 300 hours. They are tested and provided the opportunity to work on real cases while being supervised by a trainer. Cadets receiving a cumulative score of 80 percent or better on all tests receive a certificate of completion and, if there is an open position, are hired as full-time employees or, if there are no vacancies, remain as part-time employees unitl a position becomes available. The Income Maintenance technician Training Academy gives prospective employees a true look at what a job at DHS would be like and gives DHA the opportunity to hire trained and excited employees into full-time positions.