Five9 Contact Center Implementation
2023 NACo Achievement Award Winner
Gwinnett County, Ga., GA
Best In Category
About the Program
Category: Personnel Management, Employment and Training (Best in Category)
Year: 2023
In 2022, Gwinnett County (GA) launched the Five9 Cloud-based Contact Center Solution with Interactive Virtual Agent (IVA) capability within the Department of Water Resources. This gives customers a self-serve option while calling in to pay their water bill.