CUSTOMER APPRECIATION INITIATIVE

About the Program

Category: Financial Management (Best in Category)

Year: 2018

The Office of the Tax Collector (OTC) wanted to demonstrate its appreciation of our customers by enacting and initiative to give a thank you note to each customer that visited our office or interacted with our employees. Often, the tax office is the only interaction residents have with their local government, and the OTC strives to ensure quality customer service in each interaction. Expressing our appreciation for each customer can help establish a positive view of their local government and their experience with the OTC.