Automating Vehicle Registration Withholding to enforce collection of Taxes in a timely and efficient manner

About the Program

Category: Financial Management (Best in Category)

Year: 2010

Beginning in 1998, Henrico County teamed up with the Department of Motor Vehicles to begin a manual process entitled Vehicle Registration Withholding. This program was used to place a hold on the renewal of a citizen’s state vehicle registration if they owed any delinquent vehicle personal property taxes to the County of Henrico. This process is more commonly referred to as “placing a VRQ stop” on a citizen’s DMV vehicle record. Since 2008, significant changes have been made to the program, specifically the County’s efforts to accelerate the removal of a DMV stop after the County has received full payment for the unpaid vehicle personal property tax. Advantages to the County residents come in the form of payment options and efficiency. Citizens may now choose from one of four payment venues versus the original requirement that they must pay in person and, after posting tax payments, stops are automatically removed within 24 hours. The full automation of the VRW release process during tax cycle 2008 represents a substantial improvement over the manual process and has been a most valuable aid in the processing of delinquent vehicle personal property taxes for the County, as well as a great benefit to the citizens of the County due to its ease and efficiency.