Amazon Connect Cloud Call Center
2022 NACo Achievement Award Winner
Macomb County, Mich., MI
Best In Category
About the Program
Category: Information Technology (Best in Category)
Year: 2022
In January 2021, Macomb County Information Technology (IT), with the assistance of an implementation partner, established an Amazon Connect Cloud Call Center to properly handle the hundreds of thousands of calls that the County was receiving on the COVID-19 vaccination phone line.
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