Alternative Response Units

About the Program

Category: Criminal Justice and Public Safety (Best in Category)

Year: 2021

The Henrico County Division of Fire created the Alternative Response Unit (ARU) model to respond to the global pandemic COVID-19. The ARU model placed an Advanced Life Support Provider in a quick response vehicle to respond to low risk COVID 19 patients after call processing and detailed triage was completed within the Emergency Communications Center by a Communications Officer and either a Communications Fire Officer, an RN, or both. The intent was to minimize the usage of advanced life support ambulances in order to keep them available for life-threatening emergencies. This model allowed for the Division of Fire to conserve personal protective equipment during a time of limited supply streams. It also allowed the Division of Fire to maintain a healthy workforce while not reducing the level of service provided to the community.