Transforming County Services: From a Projects to Products Mindset - Insights from Franklin County, Ohio
Available On-Demand
This webinar is available on-demand. If you have issue accessing the recording, please email nacomeetings@naco.org.
Join the National Association of Counties and special guests from Franklin County, Ohio, for an insightful online event sponsored by Granicus. We’ll discuss the challenges (including recent website accessibility requirements) and realities of Franklin County’s service delivery strategy shift from a project-based approach to a product-focused mindset while consolidating over 40 independent agency websites into a cohesive, centralized platform.
Meet Our Panel:
- John Proffitt, Chief Digital Officer at Franklin County
- Sarah Gray, GX Concourse Manager at Franklin County Data Center
- Luke Norris, Vice President of Platform Enablement & Digital Transformation at Granicus
Our panel will share their experiences and strategies for prioritizing constituent needs, managing change, and improving the county’s service delivery experience in a big way. Hear the trials, tribulations, and learnings found by two key leaders of an extensive, phased program from the county.
What You'll Hear:
The Benefits: Discover the advantages of switching from a project to a product approach.
Key Steps: Learn about the steps Franklin County took to adapt processes and build organizational support.
Practical Insights: Gain practical tips on managing large-scale digital transformation.
Challenges and Successes: Insights into the challenges and successes of this project, along with future plans for continued digital transformation.
Why Watch?
Whether you are a government official, a public sector IT professional, or simply interested in digital government innovations, this online event will provide valuable lessons learned and practical insights that will improve your next service delivery project.
Watch Recording
Speakers
John Proffitt
Sarah Gray
Luke Norris
Upcoming Events
Balancing Public Meeting and Records Transparency Amid Rising Threats and Public Pressure
Public meetings and public records are foundational to transparency and accountability in county government. At the same time, today’s environment presents new challenges, as public officials and staff navigate heightened civic tension, evolving security risks, and increasing demands for information.
In this webinar, we will explore three interconnected priorities: maintaining safe and orderly public meetings, protecting the personal information of public officials and staff, and safeguarding sensitive resident data - including voter-related records - while continuing to meet legal requirements for public access.
Featured Resource
County Tech Xchange
The NACo County Tech Xchange is an online portal designed to connect county CIOs, IT Directors, CISOs, and other county IT leadership. This portal provides valuable resources in a central location that counties can use to improve their overall technology infrastructure.
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