Transforming County Services: From a Projects to Products Mindset - Insights from Franklin County, Ohio
Available On-Demand
This webinar is available on-demand. If you have issue accessing the recording, please email nacomeetings@naco.org.
Join the National Association of Counties and special guests from Franklin County, Ohio, for an insightful online event sponsored by Granicus. We’ll discuss the challenges (including recent website accessibility requirements) and realities of Franklin County’s service delivery strategy shift from a project-based approach to a product-focused mindset while consolidating over 40 independent agency websites into a cohesive, centralized platform.
Meet Our Panel:
- John Proffitt, Chief Digital Officer at Franklin County
- Sarah Gray, GX Concourse Manager at Franklin County Data Center
- Luke Norris, Vice President of Platform Enablement & Digital Transformation at Granicus
Our panel will share their experiences and strategies for prioritizing constituent needs, managing change, and improving the county’s service delivery experience in a big way. Hear the trials, tribulations, and learnings found by two key leaders of an extensive, phased program from the county.
What You'll Hear:
The Benefits: Discover the advantages of switching from a project to a product approach.
Key Steps: Learn about the steps Franklin County took to adapt processes and build organizational support.
Practical Insights: Gain practical tips on managing large-scale digital transformation.
Challenges and Successes: Insights into the challenges and successes of this project, along with future plans for continued digital transformation.
Why Watch?
Whether you are a government official, a public sector IT professional, or simply interested in digital government innovations, this online event will provide valuable lessons learned and practical insights that will improve your next service delivery project.
Watch Recording
Speakers
John Proffitt
Sarah Gray
Luke Norris
Upcoming Events
Efficiency in Action: Saving Millions, Serving Better — Summit County’s Success Story
Don’t miss this opportunity to learn how technology can drive significant improvements in government efficiency and constituent outcomes. Register for the webinar today and join the conversation on transforming community services.
Building Trust: The Framework for Responsible AI
As AI becomes an integral part of business operations, the imperative for responsible integration with existing county technology grows. This webinar will explore the critical considerations and frameworks necessary for implementing AI ethically and effectively. By exploring the core themes of transparency, accountability, reliability, safety, privacy, security, fairness, and human oversight, we aim to provide a comprehensive guide for harnessing AI's potential responsibly.
Our county guest speakers will share their experiences with AI deployments, providing valuable insights into overcoming challenges like reducing fears, addressing bias, and enhancing constituent trust. They'll share practical strategies for ensuring AI initiatives are both effective and efficient, delivering tangible benefits to communities.
Faster, Smarter Disaster Relief: How LA County Used AI & Geospatial Mapping to Deliver $20M in Aid
Key Takeaways:
- Strategies for incorporating geospatial technology in disaster planning and response.
- Techniques for using identity verification tools to balance security and accessibility.
- Best practices for building public-private partnerships in times of crisis.
Featured Resource
County Tech Xchange
The NACo County Tech Xchange is an online portal designed to connect county CIOs, IT Directors, CISOs, and other county IT leadership. This portal provides valuable resources in a central location that counties can use to improve their overall technology infrastructure.
Related News
TAKE IT DOWN Act Signed into Law
The TAKE IT DOWN Act establishes federal authorities at the Federal Trade Commission to remove non-consensual intimate images from digital platforms
Senate passes Joint Resolution to discontinue purchasing of wi-fi hotspots through E-Rate Program
Counties support the full local flexibility of the E-Rate program and a continuation of funding to meet community needs for digital adoption and to close the homework gap.
NTIA terminates Digital Equity Act grants
The National Telecommunications and Information Administration (NTIA) sent termination of funding letters to recipients of grants authorized under the Digital Equity Act.