Transforming County Services: From a Projects to Products Mindset - Insights from Franklin County, Ohio
Available On-Demand
This webinar is available on-demand. If you have issue accessing the recording, please email nacomeetings@naco.org.
Join the National Association of Counties and special guests from Franklin County, Ohio, for an insightful online event sponsored by Granicus. We’ll discuss the challenges (including recent website accessibility requirements) and realities of Franklin County’s service delivery strategy shift from a project-based approach to a product-focused mindset while consolidating over 40 independent agency websites into a cohesive, centralized platform.
Meet Our Panel:
- John Proffitt, Chief Digital Officer at Franklin County
- Sarah Gray, GX Concourse Manager at Franklin County Data Center
- Luke Norris, Vice President of Platform Enablement & Digital Transformation at Granicus
Our panel will share their experiences and strategies for prioritizing constituent needs, managing change, and improving the county’s service delivery experience in a big way. Hear the trials, tribulations, and learnings found by two key leaders of an extensive, phased program from the county.
What You'll Hear:
The Benefits: Discover the advantages of switching from a project to a product approach.
Key Steps: Learn about the steps Franklin County took to adapt processes and build organizational support.
Practical Insights: Gain practical tips on managing large-scale digital transformation.
Challenges and Successes: Insights into the challenges and successes of this project, along with future plans for continued digital transformation.
Why Watch?
Whether you are a government official, a public sector IT professional, or simply interested in digital government innovations, this online event will provide valuable lessons learned and practical insights that will improve your next service delivery project.
Watch Recording
Speakers
John Proffitt
Sarah Gray
Luke Norris
Upcoming Events
Modern Networks, Smarter Budgets: A County Leader's Perspective
Join us for a fireside chat with Orleans County, NY, as they share how their team successfully transitioned from a traditional capital expense (CapEx) model to an operational expense (OpEx) model for network services.
When faced with rising maintenance costs and an expiring carrier contract, the county seized the opportunity to modernize its network and lock in predictable monthly costs. By bundling connectivity services with unified communications, they achieved immediate savings of over $124,000, eliminated recurring charges such as long-distance fees and third-party integration costs, and gained access to operational upgrades like call analytics and auto-attendants.
This shift not only strengthened financial planning through fixed monthly expenses but also freed up IT staff to focus on strategic initiatives.
Key takeaway: Rethinking your budget model can be just as impactful as upgrading your technology — delivering fiscal stability and enhanced services for your community.
Featured Resource
County Tech Xchange
The NACo County Tech Xchange is an online portal designed to connect county CIOs, IT Directors, CISOs, and other county IT leadership. This portal provides valuable resources in a central location that counties can use to improve their overall technology infrastructure.
Related News
County Countdown – Dec. 1, 2025
Every other week, NACo's County Countdown reviews top federal policy advocacy items with an eye towards counties and the intergovernmental partnership.
U.S. House Passes Reauthorization Bill for the State and Local Cybersecurity Grant Program
On November 17, the U.S. House passed a reauthorization bill for the State and Local Cybersecurity Grant Program (SLCGP).
Unlocking AI Starts With Strong Data Governance
Strong data governance is the foundation of trustworthy AI in government. When Agencies inventory, clean, unify and steward their data, they unlock better decisions, improved services and stronger public trust.