Doing More with Less: Sustaining the County Government Workforce with Artificial Intelligence
Available On-Demand
This webinar is available on-demand. If you have issue accessing the recording, please email nacomeetings@naco.org.
Today’s county government landscape is at a pivotal juncture, with artificial intelligence (AI), machine learning, and big data technologies spearheading a revolutionary shift. A transformation is essential in an era where service delivery, technological advancements, and evolving workforce dynamics intersect. County governments face significant challenges, including a dwindling workforce due to retirements, competition for employees with the private sector, and a new generation seeking technologically savvy work environments. Amidst these challenges lies a critical question: How can county governments efficiently serve their communities with fewer resources while meeting the increasing expectations of today’s public?
In this session, attendees will learn how AI and modern technologies are not merely tools for keeping pace with change but are strategic imperatives for sustaining and empowering the county government workforce. By highlighting adoptions of AI, from accelerating document processing to reducing field inspection times, we will show the power of these technologies to enhance productivity and service delivery.
Learning Objectives:
- Understand the impact of AI on workforce sustainability: Participants will gain insights into how AI and modern technologies are transforming local government operations, making them more efficient and sustainable despite workforce challenges.
- Explore real-world applications and benefits: Attendees will learn about the practical applications of AI across various government functions, showcasing how these technologies can serve as digital assistants to amplify staff productivity.
- Strategize for future-proofing local governments: We will offer actionable strategies for local governments to embrace AI, ensuring their workforce and operations are resilient and adaptable to future challenges.
Watch Recording
Speakers
Cindy Guerra
Mary Louise Nicholson
Henry Sal
David Lane
Parik Chokshi
Upcoming Events
Checks, Balances, and Firewalls: Navigating Governance
This session explores the intersection where securing election operations meets digital realities. In an interconnected world, where officials face increased cyber threats and scrutiny, governance forms the backbone of order. This training unravels the fundamentals of governance to strengthen democracy in the digital age, with a particular focus on supply chain and data management.
NACo AI West Regional Forum
The NACo AI Regional Forum series is convening local government elected officials, appointed officers, department heads, and staff across different geographical regions to provide an educational, hands-on symposium on the landscape of artificial intelligence.
Driving GenAI in County Government: A Collaborative, Outcomes-Focused Approach
Artificial intelligence—especially generative AI—is no longer a “future trend” for county governments. It’s here, and its impact depends on how it’s implemented. Successful projects don’t start and end with the IT department; they require strong collaboration across communications, customer service, and business units to ensure technology delivers real outcomes for residents.
Hear from Wyandotte County, KS, where a community speaking 31 languages and handling 50,000 calls a year with just three staff members needed a smarter way to serve residents. Learn how the county partnered across departments to design and deploy conversational digital agents that address real service challenges—while safeguarding data, maintaining public trust, and ensuring equitable access.
Featured Resource
County Tech Xchange
The NACo County Tech Xchange is an online portal designed to connect county CIOs, IT Directors, CISOs, and other county IT leadership. This portal provides valuable resources in a central location that counties can use to improve their overall technology infrastructure.
Related News
DOJ to Revisit Web Accessibility Rule, Aiming to Reduce Implementation Costs for Counties
DOJ has announced plans to explore ways to lower the cost of compliance with its 2024 Final Rule on web-based accessibility requirements for state and local governments.
The Cybersecurity Health Check List: Ensure Your Cybersecurity Program is Healthy and Resilient
Many organizations neglect their cybersecurity "health," leaving them vulnerable to sudden, catastrophic cyberattacks. By following a simple cybersecurity health checklist, you can ensure your organization's cybersecurity program is healthy and resilient.
DOL announces AI workforce development program as part of White House AI Action Plan
The U.S. Department of Labor encouraged state and local governments to use WIOA funds to develop AI workforce development programs.