The National Association of Counties (NACo), in collaboration with The Pew Charitable Trusts and RAND, hosted a series of conversations with county leaders to understand the progress, challenges and lessons learned from 911/988 interoperability across various models, including embedded clinicians, call transfer and co-located response. This series will spotlight the work of five of the innovative counties shaping crisis response systems.

Douglas County, Kan.

  • County Seat: Lawrence, Kan.
  • Population: 118,785

Douglas County, Kan. exemplifies how investment in local systems and human service partnerships can streamline behavioral health care within communities.

VIEW THE BRIEF

Durham County, N.C.

  • County Seat: Durham
  • Population: 324,833

Durham County leverages a strategic partnership with the City of Durham to create a community-driven vision for public safety and crisis response.

VIEW THE BRIEF

Los Angeles County, Calif.

  • County Seat: Los Angeles, Calif.
  • Population: 10,014,009

Los Angeles (LA) County is the most populous county in the United States, with over 10 million residents, 70 public safety answering points (PSAP) centers and 80 law enforcement agencies, making the integration of 988 and 911 a challenge.

VIEW THE BRIEF

Travis County, Texas

  • County Seat: Austin
  • Population: 1,290,188

Travis County’s commitment to transforming behavioral health care into a readily available emergency resource is apparent the minute 911 dispatchers ask, “Are you calling for police, fire, EMS or mental health services?” 

VIEW THE BRIEF

Pima County, Ariz.

  • County Seat: Tucson, Ariz.
  • Population: 1,043,433

Pima County serves as a leader in crisis response by becoming one of the first communities in the country to embed clinicians within their 911 operating system.

VIEW THE BRIEF

Tagged In:

Related News

Therapist with patient
Advocacy

Six years of the SUPPORT Act: Ongoing behavioral health policy priorities for counties

On October 24, 2018, the bipartisan SUPPORT Act was enacted. It represented the largest Congressional investment in overdose prevention at the time, aiming to strengthen the nation's response to the substance use crisis.

THE_County Countdown_working_image-4.png
Advocacy

County Countdown – Oct. 22, 2024

Every other week, NACo's County Countdown reviews top federal policy advocacy items with an eye towards counties and the intergovernmental partnership.

Headset
Advocacy

FCC adopts geo-routing requirements for the 988 Hotline

On October 17, the FCC adopted a Report and Order implementing new geo-routing requirements for the 988 Suicide and Crisis Lifeline.

Image of 988_GettyImages-1346929901.jpg
Press Release

Counties Applaud Final Rulemaking to Improve 9-8-8 Suicide and Crisis Lifeline

The National Association of Counties (NACo) today applauded a unanimous vote by the Federal Communications Commission (FCC) Board of Commissioners to move forward with georouting for the 9-8-8 Suicide and Crisis Lifeline.

Doctor and patient
Advocacy

Report released on 1115 waiver implementation in California

In January 2023, California became the first state to receive federal approval for a Medicaid Section 1115 demonstration waiver to partially amend the Medicaid Inmate Exclusion Policy.

Doctor conducting exam on a teen
Advocacy

CMS announces funding to improve the continuity of care for justice-involved individuals

On September 27, the Centers for Medicare & Medicaid Services announced $106.5 million in state planning grants aimed at improving healthcare continuity for individuals transitioning from incarceration.