Where Do My Property Tax Dollars Go?

2020 NACo Achievement Award Winner

San Bernardino County, Calif., CA

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About the Program

Category: Information Technology (Best in Category)

Year: 2020

The Property Tax Division (ATC-PT) of the San Bernardino County Auditor-Controller/Treasurer/Tax Collector’s (ATC) Office is responsible for compiling assessed valuations for taxing agencies, calculating property tax rates, and preparing and extending the tax rolls by tax rate area, including any special assessments. ATC pledged to increase communication and transparency by enhancing taxpayer services. One enhancement includes the innovative project “Where Do My Property Tax Dollars Go?”, deployed in July 2019. Through a collaborative effort, ATC-PT and the Information Technology Division (ATC-ITD) developed an online tool that allows taxpayers visiting the ATC public websites to view a breakdown of the 1% tax levy, debt service rates, and direct charges of the tax bill based on the property address or parcel number.The project improved transparency and accountability by making data available to the public 24/7. The project is also instrumental in enhancing taxpayers’ understanding of property tax apportionment. The successful implementation and benefits of this innovative project are deserving of the 2020 Achievement Award.