A Web GIS Code Enforcement Tracker

About the Program

Category: Information Technology (Best in Category)

Year: 2009

The Code Enforcement Tracker integrates real time public complaints, office activities of staff, and field activities of Code Officers in real time on the county’s website. For the first time, it also translates this information into interactive maps that are integrated with other public safety map layers. Concerned residents, neighborhood coalitions, homeowners, and county personnel can all monitor the entire process of code complaint and of code compliance from their homes or offices. Anyone can submit complaints for violations; upload pictures of the violations; track the status of complaints and action orders; and identify code officers assigned to each case. Additionally, maps can be created that are dynamically linked to the full history of code violations in Alachua County from 1995 to date. The collaboration between the citizens and the county government using widely available technology has increased the practices of fiscal responsibility and the overall management of the community. The system has contributed to the increase in working standards, state-of-the-art customer service, a more transparent government, and the freeing of organizational resources for use in other areas of the government.