Water Utilities - AMI Meter Replacement and Management System

About the Program

Category: Information Technology (Best in Category)

Year: 2023

Palm Beach County Water Utilities Department planned to upgrade its Eastern Region service area with Advanced Metering Infrastructure (AMI). The new infrastructure gives PBC Water Utilities Department the ability to alert their customers of a leak immediately. There were over 190,000 meters that were required to be changed out. PBC Water Utilities Department hired two different contractors to work simultaneously to perform the manual labor. In order for the contractors to retrieve and return the meter data, a new application, entitled “AMI Meter Change Out”, in the Customer Information System (CIS) was created and implemented. The new addition provided Water Utilities Department employees the capability to plan, generate, and review for accuracy of the meters the contractors were required to replace.