System Transformation

About the Program

Category: Health (Best in Category)

Year: 2023

The Detroit Wayne Integrated Health Network (DWIHN), the largest community mental health agency in the State of Michigan, has undergone a major system transformation whereas the organization eliminated an administrative layer and began working directly with service providers, implementing a holistic care approach to mental health. It enabled providers to expand their scope of services so that they can serve the person “holistically” by focusing on the various social determinants of health. Now that the system transformation is complete, DWIHN is looking at more innovative ways to provide services within the community. It is currently building two Crisis Care Centers and looking to build a third facility to provide crisis services to children and adults. It is also working with providers offering mobile services that are in neighborhoods and communities providing physical and behavioral health services. The organization has also helped stabilize the workforce, by offering retention payments to clinical and administrative staff, and providing $24.7 million in retention payments to 292 providers for 13,000 full and part-time employees. DWIHN additionally disbursed $4.7 million to providers related to an overtime initiative and implemented a 5% rate increase for fee for service programs.