Supervisor Academy

About the Program

Category: Human Services (Best in Category)

Year: 2018

The Transitional Assistance Department (TAD) Supervisor Academy is a formalized training developed for newly hired supervisors prior to reporting to their assigned offices. Standardized training previously did not exist, resulting in information and experiences varying from person to person. The Academy provides a structured curriculum, mentoring, and learning environment to ensure consistency for the newly hired supervisors. The Academy is delivered in 22 modules which focus on supervision and management basics. The program works to foster individual professional development and increase knowledge of the department at a management level, with the goal of promoting greater productivity, and improving the overall retention rate within this classification. Since the inception of the TAD Supervisor Academy in 2016, a total of 199 supervisors have participated. The 2016 attrition rate was 9.9% and, once the program implemented, the attrition rate fell to 5.6% in 2017 (a 44% decrease). Of the 199 supervisors who attended, 35 were newly hired and 164 were regular status supervisors. Participants have reported taking on new duties in their current position, and have enhanced their supervisory skills.