The Remote Multipurpose Interactive Recording Kiosk (RMIRK) Upgrade Project

About the Program

Category: Information Technology (Best in Category)

Year: 2023

The Remote Multipurpose Interactive Recording Kiosk (RMIRK) Upgrade Project has four primary goals: 1. Decrease constituent commutes, saving time and money 2. Expand services available on the kiosks 3. Improve internal productivity 4. Reduce overall cost of providing services Since the implementation of the RMIRK, the kiosk has reduced customer’s travel and wait time to record documents, receive copies of recorded documents and allowed customers to remotely interact in real-time with a Deputy Recorder. This project enhanced the previous kiosk by introducing a multidepartment menu which can be adapted to promote various Clark County services. This innovation offers an immediate serviceable impact for customers with the addition of the ability to receive tax payments for the Clark County Treasurer’s Office. The upgrade to the Remote Multipurpose Interactive Recording Kiosk also now provides the opportunity to continually expand a variety of services from other Clark County departments. The Clark County Recorder’s Office has provided a comprehensive and detailed presentation of the Remote Multipurpose Interactive Recording Kiosk Upgrade Project which meets the criteria for the 2023 NACo Achievement Award.