Preparing for the Future: Promotional Process Feedback Program

About the Program

Category: Personnel Management, Employment and Training (Best in Category)

Year: 2014

The County of Henrico Division of Fire has undergone significant change in the last couple of years, including new leadership in three of the four top level positions in the Division. A main goal of the new administration is openly sharing information for Division personnel to increase collaboration, support development and improve efficiency throughout the organization. To support this goal, the Division of Fire and the Henrico County Department of Human Resources developed a two-phase promotional process feedback program to provide ultimate transparency and to better prepare fire personnel in pursuit of promotion to higher ranks. The two departments co-hosted a series of group information sessions designed to provide information and answer questions about the overall promotional process. The sessions also provided information regarding best-practices in the behavioral interview setting. Finally, the sessions were an excellent forum to share the vision and expectations of the Division of Fire. Division of Fire members who attended one of the group information sessions were then eligible to schedule an individual appointment to meet with the Assistant Director of Human Resources and an Assistant Fire Chief. Each individual session included a review of the member’s performance on the written exam and assessment center along with specific feedback on the individual’s performance in the interview process.