Plan Status and Application Submission Portal

About the Program

Category: County Administration and Management (Best in Category)

Year: 2022

As the world faced a global pandemic and there were government mandated shutdowns, the Miami-Dade County Department of Regulatory and Economic Resources (RER) reexamined how to continue providing permitting, plan review and inspection services to the construction industry. Customers who would come to the Permitting and Inspection Center or Overtown Transit Village to drop off papers plans for building permit issuance or program permitting were no longer able to do so due to building closures. Within days of facility closures, RER created an electronic portal to allow applicants to submit applications and plans online. The portal allowed applicants to upload their own PDFs of required application/plan documents for submittal and review directly to the department’s plan review system known as GoldKey. The portal provides for plans to be uploaded into GoldKey that sequences, assigns, and tracks reviews by staff. This software allows applicants (and the public) to view the status of their plans and their final disposition through dashboards or portals accessed by entering permit or application numbers. This interactive portal eliminates the need for patrons to travel and visit the department’s permitting facility to submit application documents and plans as well as reduces the time spent in processing and administering these paper submissions specifically in the number of days necessary for reviews to be conducted by plans examiners as paper plans were routed from desk to desk. In addition, other time and cost savings are realized with the reduction of document copies, the amount of space required to store such paper, and the effort and costs that went into the digitizing process for the archiving of these documents.