Placer County Human Services Senior Master Class

About the Program

Category: Personnel Management, Employment and Training (Best in Category)

Year: 2023

Placer County Human Services (PCHS) has several levels of eligibility workers (specialist I, II, and senior) working under supervisory and management staff to support public benefits programs. The Senior Master Class was developed as a tool to support and train lead senior workers and to develop their individual leadership skills as PCHS ambassadors and stewards of change management. While it was first inspired by a departmentwide technology migration and related needs, the Master Class program is a long-term investment in developing senior-level eligibility workers to meet workforce challenges and build a stronger team. Senior eligibility workers are key players in guiding front line talent and increasing human potential. This unique class responds to the overall need for staff development and support at the senior worker level, giving them the tools necessary to advance to next-level positions and otherwise provide leadership. By investing in the development of senior workers, PCHS is enhancing its ability to serve its most vulnerable populations who are suffering from homelessness, underemployment, food insecurities and lack of medical care.