Palm Beach County Community Services Department Robotic Technology for application processing

About the Program

Category: Information Technology (Best in Category)

Year: 2023

Throughout 2021 and 2022, Palm Beach County Community Services Department (CSD) faced the tremendous challenge of distributing the federal pandemic funds. These funds are to assist residents with rental and utility payments. The funding level was 7-8 times the typical annual amount of funding. CSD needed to ensure our service delivery model was at peak efficiency and effectiveness in order to meet the needs of the community. We used several technological enhancements in our strategic planning in order to achieve this. One of the technological enhancements was using a UiPath Robotic Technology (Bot) to automate the posting of Florida Power and Light (FPL) commitment amounts and process FPL bill payments. This enhancement dramatically expedited the processing of utility payments. This effort mitigated the devastating effects of the pandemic, by keeping the electricity on in residents’ homes. Palm Beach County government was able to distribute over $38 million in federal assistance to residents during 2021-2022.