myStafford Customer Portal

About the Program

Category: Information Technology (Best in Category)

Year: 2016

Launched by the Stafford County Treasurer’s Office, in partnership with the Department of Utilities, Commissioner of the Revenue, and Virginia Interactive, the innovative myStafford Customer Portal is a forward-thinking, mobile friendly, one-stop e-billing, and payment solution. The myStafford Customer Portal simplifies the user experience by offering payment and management of various accounts from a single convenient website, regardless of the originating office or department. It even offers a newly integrated E-Filing application for businesses operating within Stafford County to file and pay business fiduciary taxes online. The myStafford Customer Portal has been providing convenience to the citizens and businesses of Stafford County since 2013 and continues to be a defining element of Stafford County eGovernment. Now serving over 15,000 registered customers, including more than 6,000 enrolled for e-billing making 9,000 plus payments per month, the portal has created over $150,000 in annual cost savings for the County. Scalable, flexible, and delivered with no upfront costs to the County, the myStafford Customer Portal is a model solution for other local governments delivering citizen-centric service at its best.