Mentor Program

About the Program

Category: Personnel Management, Employment and Training (Best in Category)

Year: 2010

Implemented and developed by the Loudoun County Assessor, the Loudoun County Mentor Program ensures thorough, consistent and standardized training of newly hired staff. Mentors involved must have experience working through at least two assessment cycles with the Assessor’s Office. Mentors work on a voluntary basis and must possess expertise in three key development areas as defined by the Assessor. Furthermore, they must be reliable, have a positive attitude and possess professional expertise that is recognized by the mentor’s peers and senior management. Mentors must consistently demonstrate efficient and innovative approaches to their assignments. The program was designed to guide new employees through areas such as customer service protocol, standard operating procedures, operational guidelines, complicated automated operating systems and standardized methodology related to organizing and prioritizing assignments. In addition to the new employee’s specific assignments, the program complements a department-focused orientation process that employees are required to complete. The program prescribes a high work standard ensuring that all employees are exposed to an appropriated level of training. The program encourages continuous self-development and the achievement of mentor status by existing employees. Moreover, it enhances the ability of all employees to provide superior levels of customer service to internal and external customers.