Mecklenburg County Economic Services Division Transformation - Maximizing Resources

About the Program

Category: Human Services (Best in Category)

Year: 2021

Mecklenburg County Department of Social Services (MCDSS) Economic Services Division transformed to overcome challenges of increased demand for services. The Transformation streamlined processes to maximize staff resources through proven and innovative approaches to recover lost production capacity and improve accuracy, timeliness, and service delivery. The principle of the Transformation was grounded in proven methods of first-touch resolution and the use of consistency tools to maximize human resources for optimum results. First Touch Resolution, also known as ""One and Don