Los Angeles County Department of Health Services Leadership Development Program
2023 NACo Achievement Award Winner
Los Angeles County, Calif., CA
Best In Category
About the Program
Category: Personnel Management, Employment and Training (Best in Category)
The Los Angeles County Department of Health Services (DHS) Leadership Development Program (LDP) offers the Transforming our Organization through People (TOP) program, which is the foundational leadership development program for DHS. The purpose is to advance the mission of DHS (âTo advance the health of our patients and communities by providing extraordinary careâ) by enabling team leaders to deeply engage the teams they lead, by harnessing all of the creativity, insights, and expertise that our workforce possesses. In the context of a broader environment that is often volatile, uncertain, complex, and ambiguous, TOP equips managers with the capabilities necessary to lead their teams in transformational ways that foster resilience and adaptability. TOP is offered to 2,300 team leaders across the organization, and focuses on teaching vital mindsets, skills, and techniques that help to drive results by valuing people. The TOP curriculum is centered around four drivers of high-performing teamsâCommunication (creating common ground), Teamwork (alignment, engagement, collaboration), Emotional Intelligence (inter-personal skills) and Psychological Safety (fostering a healthy team culture). TOP is a comprehensive program that extends beyond the classroom and includes pre-work, in person skills practice, leadership faculty, ongoing support and resources, and alumni reunions. To date, over 1,200 managers have graduated from the program.