Los Angeles County Department of Health Services Leadership Development Program

2023 NACo Achievement Award Winner

Los Angeles County, Calif., CA

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About the Program

Category: Personnel Management, Employment and Training (Best in Category)

Year: 2023

The Los Angeles County Department of Health Services (DHS) Leadership Development Program (LDP) offers the Transforming our Organization through People (TOP) program, which is the foundational leadership development program for DHS. The purpose is to advance the mission of DHS (‘To advance the health of our patients and communities by providing extraordinary care’) by enabling team leaders to deeply engage the teams they lead, by harnessing all of the creativity, insights, and expertise that our workforce possesses. In the context of a broader environment that is often volatile, uncertain, complex, and ambiguous, TOP equips managers with the capabilities necessary to lead their teams in transformational ways that foster resilience and adaptability. TOP is offered to 2,300 team leaders across the organization, and focuses on teaching vital mindsets, skills, and techniques that help to drive results by valuing people. The TOP curriculum is centered around four drivers of high-performing teams—Communication (creating common ground), Teamwork (alignment, engagement, collaboration), Emotional Intelligence (inter-personal skills) and Psychological Safety (fostering a healthy team culture). TOP is a comprehensive program that extends beyond the classroom and includes pre-work, in person skills practice, leadership faculty, ongoing support and resources, and alumni reunions. To date, over 1,200 managers have graduated from the program.