Linking County Residents to Resources through Information Technology

About the Program

Category: Information Technology (Best in Category)

Year: 2012

Job & Family Services of Clark County (JFSCC), Ohio provides a diverse range of job and support services for families, children, adults, special needs individuals and businesses throughout Clark County. The organization’s diversity of services posed it with the challenge of presenting a unified identity and clarity of understanding of how it can benefit customers and the community as a whole. This was accomplished through an innovative website by giving each individual division its own individual color coded website. While tied together under a common support mission, each division within the department has a highly unique focus and audience base. All four divisions have the goal helping consumers down the road to permanent solutions, not simply temporary ones. Stakeholder and partner relationships are important in enhancing the department’s image and effectiveness in many areas. Several audiences are commonly served by multiple divisions within the department, so a more unified identity was beneficial to present the range of ways these complementary organizations benefit individuals and groups within the community. These qualities and standards are what led to the creation of Clark County's new website. Not only was this project beneficial for the general public, it also is a great example of inter-agency collaboration, ultimately increasing government reliability.