Liberty Web Assistant

About the Program

Category: Information Technology (Best in Category)

Year: 2009

The Liberty Web Assistant is a specialized, user-friendly, intranet-only web portal, containing a search interface to Liberty, Volusia County’s Electronic Department Management System, extensive self-help and more. The home page of the Liberty Web Assistant provides contact information for telephone and email support, frequently asked questions, detailed help for viewing and printing documents, and a link to the Volusia County EDMS Guidelines and Procedures Manual. Tabs at the top of the home page provide links to dozens of document requests, organized by department. A separate help file, available for each document request, explains how to properly enter the search criteria. The home page also provides space to post related announcements. The flexible framework of the portal also allows for continuous and easy expansion. With the exception of confidential data, the Liberty Web Assistant allows easy access to over 3 million documents. The Liberty Web Assistant also eliminates the need to remember yet another unique ID and password because no sign-in is needed. The Liberty Web Assistant was developed in February of 2007 to provide broader access to the Liberty system, enhance productivity, and increase awareness of the documents available.