Learning Academy Tiered Training

About the Program

Category: Personnel Management, Employment and Training (Best in Category)

Year: 2023

The Learning Academy's Tiered Training is a comprehensive staff development program designed to integrate Evidence-Based Coaching approaches and practices into the work of the Maricopa County Human Services Department (HSD). This initiative has a profound impact on the lives of the community HSD serves, as it prioritizes practices that view clients through a strengths-based lens and assume that they are the experts in their own lives. The tiered training provides an equitable path for staff to develop their coaching skills, engage in cross-program collaboration, and discover their unique talents. As a result, employees report feeling empowered and satisfied and are better equipped to utilize the tools and strategies learned in the workshops in their case-management roles. In addition, the program has been successfully offered to governmental partners, including the City of Glendale and the AZ Annual Training Expo, promoting collaboration and breaking down intergovernmental silos.