Interactive Property Tax Statement

2013 NACo Achievement Award Winner

Hennepin County, Minn., MN

About the Program

Category: Information Technology (Best in Category)

Year: 2013

In November 2012, Hennepin County completed the Interactive Property Tax Statement project. Hennepin County taxpayers are now able to find more details about their property taxes online –including how their property tax is broken out, by jurisdiction, and what part of their property taxes coming from which taxing authority. The county’s interactive online tool – www.Hennepin.us/propertytaxsearch -- enables taxpayers to search for information on their property by entering an address or property ID number. That information now includes a new drop-down menu that explains all of the components of the property tax, which jurisdiction (county, city, school district, etc.) each portion comes from, and the total tax bill. Previously the information contained only the sum total of the property tax – not broken down by jurisdiction. Prior to this project, taxpayers had to call or email for property tax statement information. Approximately 100,000 telephone calls and 3,900 emails per year, regarding property taxes, were handled by Hennepin County employees. Now Taxpayers can go to the site directly, and easily find information on their property taxes. The property information search feature on the Hennepin website is the most popular page on the web, with more than 100,000 “hits” a month.