Express Service Center
2012 NACo Achievement Award Winner
Wilson County, N.C., NC
Best In Category
About the Program
Category: Human Services (Best in Category)
Year: 2012
Wilson County Department of Social Services began using The Express Service Center to better serve Wilson County residents. The rise in Food Assistance cases over the last few years encouraged our agency to look for innovative ways to serve our customers more efficiently. The Express Service Center was created to simplify the application process for our Food Assistance and Medicaid customers. The application is simple to understand and is written on a fifth grade reading level. The applications are also available in Spanish. The purpose of the center is to provide better customer service by eliminating the need for a customer to see a worker and to shorten the application process for the customer.