Employee Onboarding Automation

About the Program

Category: Information Technology (Best in Category)

Year: 2023

The Employee Onboarding Automation program was developed for the Water and Sewer Department to allow their Human Resources to onboard new or transferred employees or contractors from other departments. This onboarding automation uses a service bundle that initiates up to 7 automated service requests depending on the individuals needs from our Digital Workplace Advanced application. The services within the bundle are the WASD Employee Provisioning, Remote Access and Digipass Request, WASD New Hire Telephone Request, Wireless Request, WASD Network Printer/Scanner Request, WASD Access Request and Buy Hardware. The purpose of this automation is to streamline HR’s workflow by reducing the onboarding time for incoming employees and contractors and to ensure quality and consistency of onboarding tasks. Onboarded employees can get to work right away without having to wait for the IT services listed above to be provisioned. The outcome has been a frictionless onboarding experience for the employees which has received customer acclaim.