DPSS Website Redesign Project

About the Program

Category: Information Technology (Best in Category)

Year: 2021

The Department of Public Social Services (DPSS) launched a redesigned public-facing website to enhance the online customer experience across multiple channels and devices. The redesigned website is more accessible, visually appealing, easier to navigate and complies with Americans with Disabilities Act requisites and Web Content Accessibility Guidelines. The website redesign was implemented with mobility in mind, which has been especially helpful during the COVID-19 pandemic in keeping customers, and the public at large, informed.