County Clerk's Office Straight to You! Records on the Run Program

About the Program

Category: Information Technology (Best in Category)

Year: 2021

Faced with public demand for access to services at remote and historically underserved community locations, the Bexar County Clerk and her team developed the “Records on the Run” initiative, bringing the County Clerk’s Office Straight to You! Records on the run is the first of its kind in Texas. The program’s innovation required minimal investment and is made possible by utilizing the Bexar County Clerk’s native cloud-based land and vital records management system, existing staff personnel and an existing mobile unit vehicle, allowing set up in minutes at any location to bring services Straight to You. This initiative also provides cloud-based disaster recovery and immediate business continuity to the public.“Records on the Run” is a mobile satellite office delivering any and every land and vital records service available at the Courthouse. Capital investments associated with brick and mortar satellite offices, increased staffing costs, etc. are not required. This initiative allows the public to record a military discharge record (DD-214), register an assumed business name/DBA, register a cattle brand, record real property records, and purchase a marriage license. In addition, individuals can purchase copies of their DD-214, assumed business name/DBA, marriage license and real property records. Individuals are also able to obtain information on our GIS foreclosure map and the Spanish archives historical records.With goals of making government services more accessible and cost effective, while increasing citizen engagement, deployment locations are selected based on demand, ease of access, and free parking. Due to the initiative’s success and public demand, we have increased deployment from twice per month to at least five times per month.