Bridging the Digital Divide to Promote Social Inclusion

About the Program

Category: Human Services (Best in Category)

Year: 2023

The County of San Diego Health and Human Services Agency, Aging & Independence Services (AIS) improves quality of life, advances equity, and fosters dignity for older adults and persons with disabilities by providing information and essential services for health, safety, and independence. Isolation can have detrimental effects on the health and well-being of older adults. Access to technology can reduce isolation by allowing individuals to be socially connected and access resources, telehealth, and entertainment. To increase access to technology, opportunities for social connectivity, and existing County services, AIS developed a program to match eligible older adults with devices, connectivity resources, and digital literacy training. The program leverages existing technology resources and services and brings together local organizations to build a repository of tools that can be tailored for unique participants or communities. AIS has built an infrastructure to efficiently distribute State-funded iPad devices to eligible participants. As this program grows, tools and materials are developed to support emerging needs. This program increases opportunities for social engagement, facilitates access to existing County services, and provides a learning opportunity for participants. To date, more than 234 older adults and adults with disabilities have been referred to the program.