Be Informed, Be Heard Network (BBN)

About the Program

Category: Personnel Management, Employment and Training (Best in Category)

Year: 2018

The Los Angeles County Department of Public Social Services (DPSS) has taken the art of communication to a new level with the production of its "Be Informed Be Heard Network" (BBN). BBN is an internal broadcast network that disseminates information about departmental initiatives and outreach efforts, public assistance program news and campaigns, features interviews with various levels of staff that highlight the customer service they provide to the public, and employee milestones and awards. To date, 14 BBN episodes aired that have opened an innovative, direct, and efficient channel of communication department-wide, thereby unifying the access of departmental messaging and information for all DPSS employees.