Artificial Intelligence and GenAI In Motion: County Innovations and Use Cases

Sonoma County, Calif.

AI-Enabled Project Management with OnePlan

Sonoma County implemented OnePlan, a GenAI-powered software as a service solution, to enhance its project portfolio tracking and reporting capabilities. The system empowers staff to directly query data and gain insights without relying on custom programming, which streamlines access to information. Staff training is underway to ensure adoption of GenAI functionalities for summarization, analysis, and decision-making support.

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Government Operations & Workflow

San Diego County, Calif.

Secure ChatAI Virtual Assistant

San Diego County developed a secure, in-house ChatAI assistant using Amazon Bedrock and Outsystems to help staff perform tasks, generate content and access internal systems without compromising data. Employees now benefit from AI capabilities in a secure environment, filling the gap left by restricted access to public AI tools. With over 90 percent user satisfaction, the assistant significantly improves staff productivity and engagement.

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Government Operations & Workflow

Chesterfield County, Va.

Circuit Court Chatbot

Chesterfield County has deployed an AI-powered chatbot to guide the public through court procedures using official documents. The Courts assistant leverages public-facing legal documents to provide a conversational experience answering process or procedural questions that the public may have. This tool aims to reduce call volume and improve accessibility to legal-process information. The project is funded with support from Microsoft and is live as of mid-2025.

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Public Service & Resident Engagement

Chesterfield County, Va.

Public Information Assistant

To improve its online public service experience, Chesterfield County implemented a GenAI search assistant using indexed official documents. The result is a more intuitive and informative interface that delivers direct answers and relevant links. Future plans include evolving this solution into a more interactive conversational platform. (ChesterBot | Chesterfield County, Va.)

51041

Public Service & Resident Engagement

Chesterfield County, Va.

Fire/EMS Incident Forecasting

Leveraging 25 years of incident data, Chesterfield County developed a predictive model to forecast emergency service needs five years into the future. The AI-driven insights guide strategic decisions for fire-station placement and resource allocation. Adjustments were made to refine the model’s accuracy, especially around high-volume sources like assisted-living facilities.

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Emergency & Resource Planning

Chesterfield County, Va.

Student Population Forecasting

Using address data and student demographics spanning two decades, Chesterfield County created a machine-learning model to project student growth by geographic clusters. This supplements traditional school-planning methods and helps identify risks and planning gaps. Originally aided by consulting support, the tool now operates annually to support long-term educational infrastructure planning.

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Emergency & Resource Planning

Los Angeles County, Calif.

GenAI for Workflow Automation

To enhance efficiency and reduce manual workload, Los Angeles County leveraged Generative Artificial Intelligence (GenAI) to empower nondevelopers in automating repetitive and tedious tasks. One key application was the W2 Corrections (W2C) processing, used to make corrections on previously issued wage/tax information. Traditionally, this was a manual task that involved copying data from individual W2C Excel forms into a master workbook mandated by the state of California. By implementing an AI-driven solution, the county streamlined this process, minimizing human error and significantly reducing the time required for data entry. This approach not only optimized accuracy but also demonstrated how AI can enable employees without coding expertise to create meaningful automation solutions, fostering innovation and operational efficiency across the organization.

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Government Operations & Workflow

Cumberland County, N.C.

Countywide AI Integration

In 2024, Cumberland County took bold steps to integrate artificial intelligence across its internal operations and public service delivery in three ways:
A) To support internal staff, the county deployed an on-premises large-language model using Ubuntu and Ollama. This AI-powered assistant has reviewed over 63,000 lines of code, streamlining software development, reducing debugging time and increasing deployment speed for in-house applications.
B) Public-facing tools like the AI chatbot on the county website have fielded over 2,400 inquiries from more than 1,400 residents, improving resident engagement.
C) Internally, Cumberland’s HR bot “Ask Benny” on the county intranet answers employee-benefits and policy questions using AI and machine learning, alleviating administrative workload and ensuring timely, accurate responses.

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Government Operations & Workflow

Public Service & Resident Engagement

Dallas County, Texas

AI-Driven e-Filing Automation

Dallas County District and County Clerk’s Office have embraced emerging technology via Artificial Intelligence (AI) to automate e-filing acceptance. This has allowed for e-filing of court records—approximately 6,900 across both clerk’s offices each week—to be accepted and processed 24 hours a day, seven days a week. Dallas County filers benefit from increased filing acceptance times independent of county business hours and holidays.

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Public Service & Resident Engagement

Orange County, Fla.

AI-Powered Procurement Efficiency

Orange County launched a cross-departmental AI and RPA initiative to streamline procurement functions, from contract review to workload distribution. The AI-Powered Procurement solution covers areas including Scope of Service Review, Construction Plan Review, Screening for Trade Secrets, Pre-Legal Redline Reviews, Commissioner Briefings, Workload Assignment, Change-Order Improvements, Contract Renewal Management, Compliance and Regulatory Queries, and Year-End Close-Out Activities. This initiative achieved annual savings of tens of thousands of workhours.

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Government Operations & Workflow

Cook County, Ill.

AI Predictive Analysis for Zoning

Cook County has developed an AI solution with predictive analytics adjusted for different types of building zoning based on various imagery.

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Education and Population Planning

Alameda County, Calif. & Harris County, Texas

Legacy Code Modernization

Both counties are using GenAI to modernize legacy systems by converting older database platforms (e.g., Microsoft Access) into more scalable solutions like SQL, reducing technical debt, improving security and enhancing maintainability.

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48201

Government Operations & Workflow

Cybersecurity & Data Privacy

Schleicher County, Texas

Schleicher County uses DebtBook GASB 87 Lease Management software, and last month they implemented an AI extraction tool

This tool scans each lease document and inputs all the necessary data automatically. After a brief training, the treasurer only had to make one small correction and could input a lease in less than 15 minutes!

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Government Operations & Workflow

Schleicher County, Texas

Election Volunteer Video Promotion created with the following prompt directly into a music GenAI tool called Suno

“Country Pop song to recruit election workers in Texas.” Here is the result: suno.com/s/ZZr7Zp2q98ptskmC

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Public Service & Resident Engagement

Brazos County, Texas

Emergency Management Tabletop Simulation

Generative AI is used to build emergency management tabletop exercises that are conducted on a quarterly basis. The tabletop exercise prompts include asking for a focus on safety, security and operational redundancy.

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Cybersecurity & Data Privacy

Emergency & Resource Planning

El Paso County, Texas

AI Kiosk

El Paso County has partnered with Advanced Robot Solutions to implement kiosks at strategic locations to assist residents in having services readily available during and outside of regular business hours. The kiosks extend county services utilizing artificial intelligence in English and Spanish with audio and text to help those with limited abilities. The kiosks also allow the user to video chat with a county representative and is a self-help tool to assist individuals with court and government department information through FAQs, legal forms, court hearing information and wayfinding.

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Public Service & Resident Engagement

Johnson County, Kan.

Budgeting

Resource X is a priority-based budgeting platform owned by Tyler Technology. Budget and financial planning is facilitating usage across all county departments. AI is used as a feature in Resource X’s services to:

• Predict the inventory of the county’s programs
• Predict program costs and revenue allocation
• Predict the impact of each program
• Identify cost savings and revenue opportunities

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Government Operations & Workflow

Johnson County, Kan. & Cobb County, Ga.

GovWorx CommsCoach for 911

The Johnson County Sheriff’s Office is utilizing AI to enhance their dispatch training and quality control processes. The AI creates simulations for training new and seasoned deputies, allowing them to practice handling various emergency calls. This helps prepare them for real-life situations. Additionally, the AI is used for quality control by reviewing phone calls after they are completed, significantly speeding up the review process. Here’s a link to an interview about this: Archived Video

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Emergency & Resource Planning

Johnson County, Kan.

Bells AI™ Natural language AI documentation assistant

Like how Grammerly™ assists a writer with proper composition of documents, Bells AI aids staff with development of appropriate supporting clinical documentation of services based upon other information such as CPT codes within the note. Staff documentation is augmented in real time with contextual recommendations, templates, assessments, individualized clinical support and other automated capabilities to reduce average note-creation time by 67 percent.

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Government Operations & Workflow

Johnson County, Kan.

Bells Virtual Scribe

This is an augmented intelligence (AI) tool extension of Bells AI Documentation Assistant. Virtual Scribe is the AI-powered clinical documentation and ambient listening technology, built on Amazon Web Services (AWS), that aims to enhance and simplify the documentation process within electronic health records (EHR), thus reducing the administrative load on healthcare providers. Scribe is an ambient listening AI solution that, when activated, records the meeting session between the provider and the client. Following the session, a verbatim transcript is created as well as a high-level clinical summary of the discussion. These outputs reduce the time needed for clinical staff to prepare clinical documentation and will allow for more clinical appointments.

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Government Operations & Workflow