Workplace lessons learned during the COVID-19 pandemic and what’s next.
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County News Hot Topics: The New County Workforce
May. 24, 2021

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County News Hot Topics: The New County Workforce
Workplace lessons learned during the COVID-19 pandemic and what’s next.
Workplace lessons learned during the COVID-19 pandemic and what’s next.2021-05-24Reports & Toolkits2021-11-18
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County News
County staffing takes focus in a clouded crystal ball
Madison County, N.Y. was recruiting a new financial analyst in January 2020. The job was hers, but she asked some tough questions.[name]County News Article[name]County News Article[name]County News ArticleMadison County, N.Y. was recruiting a new financial analyst in January 2020. The job was hers, but she asked some tough questions. -
County News
More remote work means need for more virtual trainings
San Diego County created its own Managing Remote Employees training to equip supervisors and managers with the tools needed to properly manage employees in a virtual environment.[name]County News Article[name]County News Article[name]County News ArticleSan Diego County created its own Managing Remote Employees training to equip supervisors and managers with the tools needed to properly manage employees in a virtual environment. -
County News
Charting the future of county customer service
Despite the influx of callers, Montgomery County, Md. customer service representatives maintained an 84 percent customer satisfaction level throughout the pandemic with callers unaware they were fielding calls from their homes.[name]County News Article[name]County News Article[name]County News ArticleDespite the influx of callers, Montgomery County, Md. customer service representatives maintained an 84 percent customer satisfaction level throughout the pandemic with callers unaware they were fielding calls from their homes. -
County News
Deciding which work practices stay when the pandemic is over
Stefan I. Mychajliw is enthusiastic about employees working remotely once the pandemic has eased. But then the Erie County, N.Y. comptroller was enthusiastic about remote work before the pandemic began.[name]County News Article[name]County News Article[name]County News ArticleStefan I. Mychajliw is enthusiastic about employees working remotely once the pandemic has eased. But then the Erie County, N.Y. comptroller was enthusiastic about remote work before the pandemic began. -
County News
Embracing work-life silver linings after the pandemic
How will we take the lessons learned over the past year and make them bigger, better and more effective? And where do we go from here?[name]County News Article[name]County News Article[name]County News ArticleHow will we take the lessons learned over the past year and make them bigger, better and more effective? And where do we go from here?
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