This event is available on demand. If you have any issues accessing the recording, please email nacomeetings@naco.org.

How County Leaders Can Transform Aging Systems to Meet Citizen Expectations and Future Demands

Counties are at the forefront of delivering essential services—from public health and safety to transportation and education. Yet many local governments are constrained by outdated digital infrastructure, siloed legacy systems, and growing security risks.

This webinar—designed for county executives, CIOs/CTOs, and operations leaders—explores practical approaches to modernizing networks, integrating cloud and on‑premises platforms, and protecting sensitive citizen data. You’ll discover actionable strategies and real‑world solutions, that enable operational agility, resilience, and compliance.

Learn how future‑ready infrastructure can position your county to lead in smart government initiatives and prepare for emerging capabilities like AI, digital twins, and next‑generation applications.

Watch Recording

Click here to access the recording in a new window.

Key Learning Objectives

Identify the risks and inefficiencies posed by aging networks, latency, and security vulnerabilities—then understand why modernization is essential to maintain public trust, meet service-level expectations, and comply with mandates.

Explore how real-world solutions can enable operational agility, resilience, and compliance.

Learn best practices for integrating new solutions with existing systems, supporting advanced workloads (e.g., AI, digital twins), and positioning your county to lead in smart government innovation—without disrupting mission‑critical operations.
 

Speaker

photo of Brent Morgan

Brent Morgan

Sr. Director, Specialized Sales at Lumen

Brent Morgan is a seasoned Technology Strategist for the SLED (State, Local, and Education) market segment, bringing 29 years of expertise in technology consulting, business analysis, solution design, and process implementation. With a diverse background spanning multiple industry verticals, Brent has established himself as a trusted advisor, consulting, designing, and delivering innovative solutions that address complex business challenges. His deep knowledge in next-generation contact centers, SaaS/CaaS models, security solutions, networking, and telecommunications positions him as a thought leader in the technology space.

At Lumen, Brent is responsible for setting account strategy and driving opportunity creation across the company’s advanced Managed Service offerings, including Cloud Computing Services, Edge/Cloud Solutions, Business Continuity/Disaster Recovery, IT Infrastructure Services/Outsourcing, Unified Communications (UCaaS), and Contact Center (CCaaS). He works closely with high-profile clients, focusing on both pre- and post-sales engagement to ensure solutions are aligned with customer requirements and strategic business goals. Brent’s consultative approach emphasizes bridging the gap between business needs and technical solutions, empowering clients to leverage the full value of the Lumen portfolio.

Brent is dedicated to educating and guiding customers through complex procurement, compliance, and solution design processes. He is recognized for his ability to accelerate deal velocity, coach sales teams, and provide market intelligence to drive innovation and competitive differentiation. His relentless commitment to client success and strategic vision helps SLED organizations thrive in an ever-evolving technology landscape.

Webinar Sponsor

Lumen
Lumen

Related News

ADA
County News

PDFs are DOA as new web standards approach

Counties with 50,000 residents or more have until April 24 to meet accessibility guidelines for their websites and social media accounts, while smaller counties have another year.

Shannon Smith, director, Public Sector, CAI, speaks Feb. 22 to members of the Mid-Size County Caucus. Photo by Denny Henry
County News

Expert warns Mid-Size County Caucus of rising cybersecurity risks as AI expands

Counties must prepare for increasingly sophisticated cyber threats, particularly if they still rely on aging technology systems, some decades old, which can make them vulnerable to attacks.

GettyImages-1300444386
Advocacy

White House sends legislative recommendations on national AI policy framework to Congress

The proposals prioritize children’s online safety, intellectual property rights, establishing risk mitigation and duty of care for AI , and enshrining protections for ratepayers.

close up of hands of business person working on computer, man using internet and social media
Advocacy

DOJ to Revisit Web Accessibility Rule, Aiming to Reduce Implementation Costs for Counties

DOJ has announced plans to explore ways to lower the cost of compliance with its 2024 Final Rule on web-based accessibility requirements for state and local governments.