National Association of Counties

Reports & Toolkits

Outreach Toolkit for Counties: the FCC’s Affordable Connectivity Program

By Seamus Dowdall   May. 9, 2022
Tags: Broadband, Telecommunications & Technology

Connect your residents to affordable high-speed internet

  • Document

    Outreach Toolkit for Counties: the FCC’s Affordable Connectivity Program

    Jump to Section

    • High-Speed Internet Affordability
    • The FCC’s Affordable Connectivity Program
    • How Counties Can Get Involved
    • County Best Practices
    • Additional Resources

    High-Speed Internet Affordability

    Access to high-speed internet is required to succeed in the 21st-century economy, but many American households remain unconnected. According to a recent report by the Benton Institute, only about 25 percent of households whose incomes are $25,000 per year or less have both wireline and cellular data plan subscriptions, and for households whose annual incomes are between $25,000 and $50,000, only 52 percent have both wireline and cellular data plan subscriptions. By connecting these households to high-speed internet, we will build stronger communities. Through the FCC's Affordable Connectivity Program, counties have a central role in providing all residents with an equal chance to connect to high-speed internet in their homes.

    FCC’s Affordable Connectivity Program and Counties

    On December 31, the Federal Communications Commission (FCC) officially launched the Affordable Connectivity Program (ACP), a $14.2 billion program enacted under the Bipartisan Infrastructure Law (BIL) that replaces the Emergency Broadband Benefit (EBB) program authorized under the American Rescue Plan Act of 2021.

    The ACP provides a discount of up to $30 per month toward internet service for eligible households and up to $75 per month for households on qualifying Tribal lands. Eligible households can also receive a one-time discount of up to $100 to purchase a laptop, desktop computer, or tablet from participating providers if they contribute between $10 and $50 toward the purchase price.

    To participate in the ACP, a member of a household must meet at least one of the criteria below:

    • Has an income that is at or below 200 percent of the Federal Poverty Guidelines
    • Participates in certain assistance programs, such as Supplemental Nutrition Assistance Program, Medicaid, Federal Public Housing Assistance, Supplemental Security Income, Special Supplemental Nutrition Program for Women, Infants and Children, or Lifeline
    • Participates in one of several Tribal specific programs, such as Bureau of Indian Affairs General Assistance, Tribal Head Start (only households meeting the relevant income qualifying standard), Tribal Temporary Assistance for Needy Families program, or Food Distribution Program on Native American Reservations
    • Is approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program, including through the U.S. Department of Agriculture (USDA) Community Eligibility Provision
    • Received a Federal Pell Grant during the current award year
    • Meets the eligibility criteria for a participating broadband provider’s existing low-income program

    Residents can enroll today by visiting www.ACPbenefit.org or by calling (877) 384-2575 to request a mail-in application.

    Advocacy Alert

    Get involved in the growing effort to refund the Affordable Connectivity Program. See below for letters from NACo to the White House and Congressional Leadership on a permanent reauthorization and funding of the ACP.

    • NACo Letter to the White House
    • NACo Letter to Congressional Leadership
    • NACo ACP Advocacy Letter Template

    How Counties Can Get Involved

    The ACP provides a long-term investment in broadband affordability and ensures households can access high-speed internet services that are essential for participation in virtual education, telehealth, work and more. County departments can play a major role in increasing the awareness of the ACP by distributing information and resources directly to residents, both in conjunction with existing resources and as stand-alone resources. Counties can also leverage partnerships with trusted social service organizations to spread awareness of the discount program for high-speed internet

    There are a variety of ways in which counties can promote awareness of the ACP, including:

    1. Launch an informational website
    2. Meet with local and regional ISPs
    3. Host a webinar
    4. Integrate resources into existing assistance programs
    5. Hold a press conference
    6. Issue a press release
    7. Partner with schools and libraries to spread awareness
    8. Leverage trusted organizations
    9. Highlight success and progress

    County Best Practices

    Chatham County, NC

    Chatham County published a press release on how the ACP will reduce barriers to accessing high-speed and reliable internet access.

    • Learn More

    Erie County, NY

    Erie County recently held a press conference on the ACP and how eligible households can benefit from the program.

    • Learn More

    Fairfax County, VA

    Fairfax County published a webpage summarizing the ACP and sharing an FCC produced video about the program. The site also outlines how the ACP protects consumers and provides a link to a list of participating internet service providers.

    • Learn More

    Fulton County, Georgia

    Fulton County has partnered with several internet service providers, non-profits and faith organizations to launch the FulCo Digital Ambassador program, which will seek to enroll at least 20,000 qualifying households in the ACP. The county also held an in-person event to help residents enroll in the ACP.

    • Learn More

    Bucks County, PA website

    Informational site for ACP, how to enroll and eligibility requirements.

    • Learn More

    Montgomery County, Md. (Informational Website)

    Montgomery County’s Office of Broadband Programs (OBP) published a page on the county’s website outlining the program, eligibility requirements and instructions on how to apply. The page also provides an in-depth list of broadband providers that offer services in the county and a list of low-cost broadband plans available for low-income families.

    Montgomery County OBP is also working with ConnectedDMV to provide “Train the Trainer” trainings for staff, volunteers and case workers that want to better understand how to enroll residents in ACP.

    • Learn More

    Volusia County, Fla. 

    Volusia County Public Library is working to help build awareness about ACP by hosting presentations by FCC consumer experts who will share information about the program. In total, the County intends to host 7 sessions at various branches across the county. 

    • Learn More

    King County, Wash. 

    King County published a page on their county website outlining the program and instructions on how residents can participate. The county also published a “partner toolkit” page where external partner organizations can find FCC-developed resources designed to increase awareness and participation in the program.

    • Learn More

    Hennepin County, Minn.

    In conjunction with its Connecting Hennepin program, Hennepin County published information on its website about the Affordable Connectivity Program, eligibility requirements, instructions on how to apply and a list of service plans (and service areas) in the county. 

    Additionally, the county created co-branded promotional flyers with the FCC and the City of Minneapolis to promote the program. The flyers are available in four languages: English, Hmong, Somali and Spanish. The flyers can be found here.

    • Learn more

    St. Mary’s County, Md. 

    St. Mary’s County issued a press release to inform the public about the Affordable Connectivity Program and provide a brief overview on program benefits and eligibility requirements. The press release also provided residents with a link to further information on the county’s broadband-related initiatives. 

    • Learn More

    Cuyahoga County, Ohio

    Cuyahoga County is proposing to enter a 3-year contract with a local nonprofit (PCs for People) to provide 5G fixed wireless internet capable of providing 100 mbps symmetrical internet access to nearly 25,000 residents in many of the County’s least connected communities.

    Although the service would cost $15 per month for a resident, the county has noted that residents that qualify for ACP can have the cost fully covered through its $30 per month subsidy. The county has also noted that PCs for People can provide residents with a free or low-cost computer and ACP qualifying families can receive a $100 subsidy toward a computer.

    • Learn More

    Bledsoe, Marion, Rhea, Sequatchie and Van Buren Counties, Tenn.

    Bledsoe County School District has created a step-by-step guide on how families of students within its county schools qualify and can apply for ACP funding. Since every student at these schools are eligible to receive benefits under the free and reduced-price school lunch or the school breakfast program, every household with a student attending these schools qualifies through their child/dependent (as listed on the FCC ACP guidance).

    • Learn More

    Additional Resources

    • FCC Outreach Toolkit*
    • List of Participating Providers
    • White House Fact Sheet
    • NACo Blog: Launch of the Affordable Connectivity Program
    • White House ACP Enrollment Site: GetInternet.gov

    Counties are also able to request FCC speakers to discuss the ACP further. You can do so by emailing ACPspeakers@fcc.gov.

    * Consumer handouts and the fact sheet are also available in Arabic, Chinese-Traditional, Chinese-Simplified, French, Haitian-Creole, Korean, Portuguese, Russian, Spanish, Tagalog, and Vietnamese.

    Through the FCC's Affordable Connectivity Program, counties have a central role in providing all residents with an equal chance to connect to high-speed internet in their homes.
    2022-05-09
    Reports & Toolkits
    2023-09-11

Jump to Section

High-Speed Internet Affordability

Access to high-speed internet is required to succeed in the 21st-century economy, but many American households remain unconnected. According to a recent report by the Benton Institute, only about 25 percent of households whose incomes are $25,000 per year or less have both wireline and cellular data plan subscriptions, and for households whose annual incomes are between $25,000 and $50,000, only 52 percent have both wireline and cellular data plan subscriptions. By connecting these households to high-speed internet, we will build stronger communities. Through the FCC's Affordable Connectivity Program, counties have a central role in providing all residents with an equal chance to connect to high-speed internet in their homes.

FCC’s Affordable Connectivity Program and Counties

On December 31, the Federal Communications Commission (FCC) officially launched the Affordable Connectivity Program (ACP), a $14.2 billion program enacted under the Bipartisan Infrastructure Law (BIL) that replaces the Emergency Broadband Benefit (EBB) program authorized under the American Rescue Plan Act of 2021.

The ACP provides a discount of up to $30 per month toward internet service for eligible households and up to $75 per month for households on qualifying Tribal lands. Eligible households can also receive a one-time discount of up to $100 to purchase a laptop, desktop computer, or tablet from participating providers if they contribute between $10 and $50 toward the purchase price.

To participate in the ACP, a member of a household must meet at least one of the criteria below:

  • Has an income that is at or below 200 percent of the Federal Poverty Guidelines
  • Participates in certain assistance programs, such as Supplemental Nutrition Assistance Program, Medicaid, Federal Public Housing Assistance, Supplemental Security Income, Special Supplemental Nutrition Program for Women, Infants and Children, or Lifeline
  • Participates in one of several Tribal specific programs, such as Bureau of Indian Affairs General Assistance, Tribal Head Start (only households meeting the relevant income qualifying standard), Tribal Temporary Assistance for Needy Families program, or Food Distribution Program on Native American Reservations
  • Is approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program, including through the U.S. Department of Agriculture (USDA) Community Eligibility Provision
  • Received a Federal Pell Grant during the current award year
  • Meets the eligibility criteria for a participating broadband provider’s existing low-income program

Residents can enroll today by visiting www.ACPbenefit.org or by calling (877) 384-2575 to request a mail-in application.

Advocacy Alert

Get involved in the growing effort to refund the Affordable Connectivity Program. See below for letters from NACo to the White House and Congressional Leadership on a permanent reauthorization and funding of the ACP.

How Counties Can Get Involved

The ACP provides a long-term investment in broadband affordability and ensures households can access high-speed internet services that are essential for participation in virtual education, telehealth, work and more. County departments can play a major role in increasing the awareness of the ACP by distributing information and resources directly to residents, both in conjunction with existing resources and as stand-alone resources. Counties can also leverage partnerships with trusted social service organizations to spread awareness of the discount program for high-speed internet

There are a variety of ways in which counties can promote awareness of the ACP, including:

1. Launch an informational website
2. Meet with local and regional ISPs
3. Host a webinar
4. Integrate resources into existing assistance programs
5. Hold a press conference
6. Issue a press release
7. Partner with schools and libraries to spread awareness
8. Leverage trusted organizations
9. Highlight success and progress

County Best Practices

Chatham County, NC

Chatham County published a press release on how the ACP will reduce barriers to accessing high-speed and reliable internet access.

Erie County, NY

Erie County recently held a press conference on the ACP and how eligible households can benefit from the program.

Fairfax County, VA

Fairfax County published a webpage summarizing the ACP and sharing an FCC produced video about the program. The site also outlines how the ACP protects consumers and provides a link to a list of participating internet service providers.

Fulton County, Georgia

Fulton County has partnered with several internet service providers, non-profits and faith organizations to launch the FulCo Digital Ambassador program, which will seek to enroll at least 20,000 qualifying households in the ACP. The county also held an in-person event to help residents enroll in the ACP.

Bucks County, PA website

Informational site for ACP, how to enroll and eligibility requirements.

Montgomery County, Md. (Informational Website)

Montgomery County’s Office of Broadband Programs (OBP) published a page on the county’s website outlining the program, eligibility requirements and instructions on how to apply. The page also provides an in-depth list of broadband providers that offer services in the county and a list of low-cost broadband plans available for low-income families.

Montgomery County OBP is also working with ConnectedDMV to provide “Train the Trainer” trainings for staff, volunteers and case workers that want to better understand how to enroll residents in ACP.

Volusia County, Fla. 

Volusia County Public Library is working to help build awareness about ACP by hosting presentations by FCC consumer experts who will share information about the program. In total, the County intends to host 7 sessions at various branches across the county. 

King County, Wash. 

King County published a page on their county website outlining the program and instructions on how residents can participate. The county also published a “partner toolkit” page where external partner organizations can find FCC-developed resources designed to increase awareness and participation in the program.

Hennepin County, Minn.

In conjunction with its Connecting Hennepin program, Hennepin County published information on its website about the Affordable Connectivity Program, eligibility requirements, instructions on how to apply and a list of service plans (and service areas) in the county. 

Additionally, the county created co-branded promotional flyers with the FCC and the City of Minneapolis to promote the program. The flyers are available in four languages: English, Hmong, Somali and Spanish. The flyers can be found here.

St. Mary’s County, Md. 

St. Mary’s County issued a press release to inform the public about the Affordable Connectivity Program and provide a brief overview on program benefits and eligibility requirements. The press release also provided residents with a link to further information on the county’s broadband-related initiatives. 

Cuyahoga County, Ohio

Cuyahoga County is proposing to enter a 3-year contract with a local nonprofit (PCs for People) to provide 5G fixed wireless internet capable of providing 100 mbps symmetrical internet access to nearly 25,000 residents in many of the County’s least connected communities.

Although the service would cost $15 per month for a resident, the county has noted that residents that qualify for ACP can have the cost fully covered through its $30 per month subsidy. The county has also noted that PCs for People can provide residents with a free or low-cost computer and ACP qualifying families can receive a $100 subsidy toward a computer.

Bledsoe, Marion, Rhea, Sequatchie and Van Buren Counties, Tenn.

Bledsoe County School District has created a step-by-step guide on how families of students within its county schools qualify and can apply for ACP funding. Since every student at these schools are eligible to receive benefits under the free and reduced-price school lunch or the school breakfast program, every household with a student attending these schools qualifies through their child/dependent (as listed on the FCC ACP guidance).

Additional Resources

Counties are also able to request FCC speakers to discuss the ACP further. You can do so by emailing ACPspeakers@fcc.gov.

* Consumer handouts and the fact sheet are also available in Arabic, Chinese-Traditional, Chinese-Simplified, French, Haitian-Creole, Korean, Portuguese, Russian, Spanish, Tagalog, and Vietnamese.

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Contact

  • Seamus Dowdall
    Associate Legislative Director – Telecommunications & Technology  
    (202) 942-4212

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