Virtual Kiosk Document Submission with Virus Scanning and AI Auto Index OCR

About the Program

Category: Human Services (Best in Category)

Year: 2022

Alameda County Information Technology Department (ITD) collaborated with Alameda County Social Services Agency (ACSSA) to successfully launch a mobile friendly Virtual Kiosk web application that allows for residents to submit documents and/or request a replacement Electronic Benefits Transfer (EBT) card or a Benefits Identification Card (BIC) without having to visit an office. One of the goals of the project was to provide residents a similar level of experience they would expect using a physical kiosk at an ACSSA office but with the convenience of accessing the kiosk’s services remotely from their computer or smart device. ACSSA assists approximately 475,000 individuals, or one in four Alameda County residents. The Virtual Kiosk is designed to assist all individuals as it accepts documents for all assistance programs and can replace benefit cards for food, cash, and medical assistance. The Virtual Kiosk is accessible to the public anywhere from any device and the information provided is stored in a secure data center with controls and security elements in place to protect external access to Personally Identifiable Information (PII). As a result, this streamlines the process for ACSSA to keep track of any documents submitted or requests for replacement benefits cards safely and securely.