Solid Waste Green Garbage Carts and Bulky Trash System Modernization

About the Program

Category: Information Technology (Best in Category)

Year: 2019

The Department of Solid Waste Management (DSWM) provides several waste removal related services for more than 340,000 of its’ residential and commercial customer accounts. All of their residential garbage accounts are issued one green waste cart that the citizen utilizes to store their daily household waste. The citizen has a choice between three different sizes of green garbage carts (35 gallon, 65 gallon or 95 gallon). If the citizen’s green waste cart is damaged or stolen, they can call the Miami Dade call center system, called 311, to request a free repair or replacement.DSWM’s Garbage division has 7 Waste Carts crews that are responsible for delivering, repairing and/or replacing all of the residential green waste carts throughout Miami-Dade County. Citizens call 311 to report their green cart related problems such as broken wheels, damaged lids, stolen carts etc. The DSWM Waste Cart crew process over 35,000 311HUB citizen green waste carts service request calls each year.